Inbound & Outbound Sales Expert

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: TYPE OF WORK

Full Time

: SALARY

1000

: HOURS PER WEEK

50

: DATE UPDATED

Jul 21, 2026

JOB OVERVIEW

Customer Success & Appointment Coordinator (Home Services)

Full-Time | Remote | Philippines

We are looking for someone who enjoys talking with people, solving problems, and helping customers take the next step.

This is much more than answering phones.

You'll be helping homeowners schedule appointments, collecting payments, following up with leads, making outbound calls, keeping our CRM organized, and helping our team provide an outstanding customer experience.

We're looking for someone who enjoys competition, likes improving numbers, and takes pride in getting things done the right way.

Schedule
Full-Time
Monday through Friday
7:00 AM – 7:00 PM Central Time (scheduled shift within those hours)
What You'll Be Doing
Answer inbound customer calls
Make outbound follow-up calls
Book appointments
Collect payments over the phone
Respond to customer questions
Follow up with estimates and unsold opportunities
Keep customer records updated inside our CRM
Help improve booking rates and customer experience
Work closely with our operations team
This Position Is A Great Fit If You...
Enjoy talking with people
Are confident asking customers for payment
Like working toward goals and improving performance
Stay calm during busy days
Take ownership instead of waiting to be told what to do
Learn quickly on your own
Watch training videos without needing constant supervision
Ask thoughtful questions
Like measuring your performance and getting better every week
Required Experience

We are specifically looking for someone with experience in several of the following areas:

Outbound calling
Appointment setting
Customer service
Taking payments over the phone
Call center experience
CRM software
Home service scheduling (preferred)
CRM Experience Preferred

Experience with one or more of the following is highly preferred:

GoHighLevel
Housecall Pro
ServiceTitan
Jobber
Service Autopilot
HubSpot
Salesforce
Zoho CRM
Leadership Experience (Preferred)

This role does not initially manage a team, but we would love to find someone who has:

Previously managed or coached customer service representatives
Worked as a team lead
Helped improve call center performance
Trained new employees

Just as important, we want someone who has personally done the work—not someone who has only supervised others.

About Our Company

We are a growing residential irrigation company located in Texas.

Our customers call us because they want someone they can trust to solve their sprinkler and irrigation problems. We focus on education, professionalism, and delivering an excellent customer experience from the first phone call through the completed service.

We Want Someone Who...
Wants a long-term career
Is dependable
Communicates professionally
Pays attention to details
Is analytical and enjoys solving problems
Likes hitting goals and winning as a team
Can work independently
Is comfortable learning new software
Isn't afraid of accountability
Important

Please do not apply if you:

Are uncomfortable asking customers for payment.
Prefer only chat or email support.
Dislike making outbound calls.
Need constant supervision to complete your work.
Frequently switch jobs after only a few months.
When You Apply

Please include:

A short video introducing yourself (2-3 minutes).
Tell us about a time you had to ask a customer for payment.
What CRM software have you used?
Have you worked in home services before? If so, what industry?
Have you ever supervised or trained other customer service representatives?
What booking or sales metrics were you personally responsible for?
What do you enjoy most about speaking with customers?
Tell us about the most difficult customer you've handled and how you resolved it.

We carefully review every application and are looking for someone who wants to grow with us for years, not months.

SKILL REQUIREMENT

Outbound Sales Customer Support Management Phone Support

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Inbound & Outbound Sales Expert

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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