Inbound Customer Service Representative (Call Center)

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TYPE OF WORK

Full Time

SALARY

$400 - $550/month

HOURS PER WEEK

40

DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

We are a growing US-based home services company looking for friendly, reliable Inbound Customer Service Representatives to be the first voice our customers hear.

What you'll do
- Answer inbound calls, texts and web leads from homeowners
- Explain our services, give basic pricing and book appointments in our field-service software
- Confirm and reschedule appointments; handle simple complaints politely
- Keep accurate notes on every call in the CRM

Requirements
- Excellent spoken and written English with a neutral, clear accent
- 1+ year of call center or customer service experience (US accounts preferred)
- Experience with home services (HVAC, plumbing, cleaning, chimney, roofing, etc.) is a big plus
- Familiarity with Workiz, Housecall Pro, ServiceTitan or Jobber is a plus
- Quiet workspace, stable internet (25+ Mbps) and a backup connection/power
- Available to work US Eastern Time business hours

How to apply
Start your application with the words "Happy Homeowner", tell us about your call center experience, and attach a 1–2 minute voice recording introducing yourself as if you were answering a customer's call.

SKILL REQUIREMENT
Phone Support Customer Service Appointment Setting
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