Inbound Booking Agent / Sales VA — US Cleaning Company (Phones + Chat, Fast Responder)

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: TYPE OF WORK

Full Time

: SALARY

$3/hr + performance commission

: HOURS PER WEEK

48

: DATE UPDATED

Jul 22, 2026

JOB OVERVIEW

NorthStone Cleaning, a veteran-owned residential cleaning company in California (USA), is hiring an Inbound Booking Agent to turn warm leads into booked cleanings. You will NOT be cold calling — every lead comes from our ads and Yelp and has asked to hear from us.

Your job:
• Call new leads within 1 MINUTE of them coming in (during business hours) — speed is the #1 requirement of this role
• Follow our call script to qualify, quote from our pricing calculator, and book jobs in our booking software (BookingKoala)
• Respond to Yelp and Facebook Messenger inquiries with fast, detailed replies
• Send 2 follow-up messages per day to unresponsive leads for 5 days
• Log every lead and outcome, send an end-of-day report on Slack

Requirements:
• Excellent spoken English — clear, confident, friendly on the phone (this is the #1 factor)
• Available 9:00am–6:00pm US Pacific Time, Mon–Sat schedule (days off arranged)
• Reliable computer, stable internet, quiet workspace, working headset
• Experience with phone sales, appointment setting, or booking/CRM software preferred
• Self-managing: when leads are slow, you work the follow-up list without being told

Pay: $3/hour base AFTER a 2-week training period at $2/hour, PLUS commission on every completed job you book ($2–8 per job by size, +$10 bonus per recurring client). Strong bookers earn well above base. Paid weekly via Wise.

TO APPLY: reply with (1) a short voice recording introducing yourself in English, (2) your cold calling/phone experience, and (3) confirmation you can work US Pacific hours. Applications without a voice recording will not be considered.

SKILL REQUIREMENT

English Speaking Customer Service Appointment Setting

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Inbound Booking Agent / Sales VA — US Cleaning Company (Phones + Chat, Fast Responder)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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