Inbound Appointment Setter & VA for US Junk Removal Company (Near?Native English Only)

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: TYPE OF WORK

Full Time

: SALARY

$900–$1,500

: HOURS PER WEEK

50

: DATE UPDATED

Aug 10, 2026

JOB OVERVIEW

IMPORTANT APPLICATION NOTICE
All communication regarding this position will be conducted only through onlinejobs.ph messaging or email.
Applicants who call the business number regarding their application will be removed from the hiring process.

About the Role
We run a growing junk removal & light demolition company in Florida (USA). Most of our leads are high intent inbound calls from Google. Your #1 job is to answer/return those calls fast, understand what the customer really needs, and book them into our schedule. When phones are quiet, you’ll handle admin tasks.

Salary:
$900–$1,300 per month (full time) + performance bonuses based on booked & completed jobs.
Salary once fully ramped with incentives can reach $1,500.

Responsibilities

Phone & Customer Service (Primary):
Answer inbound calls from US customers and return missed calls promptly.
Understand what the customer actually needs by asking the right questions.
Explain our services clearly and professionally.
Request photos when needed to help prepare estimates.
Schedule estimates and jobs into the appropriate calendar time windows.
Follow our 7-day follow-up process for unbooked leads using calls, texts, and emails.
Confirm upcoming appointments and reschedule customers when necessary.
Deliver outstanding customer service on every interaction.

Virtual Assistant Duties:
Update customer records and notes in GoHighLevel (CRM).
Send follow-up emails and text messages.
Maintain simple spreadsheets and reports.
Assist with scheduling and calendar management.
Keep customer records accurate and organized.
Complete general administrative tasks between calls.
Support the operations team with additional tasks as assigned.

Requirements
Excellent spoken and written English with near native / neutral American accent.
Strong listening and comprehension skills. You must catch subtle differences in what people say and ask clarifying questions.
Prior experience on the phone with US/UK/AU customers (appointment setting, customer service, or call center). Ideally 3 years on the phone with us/uk/eu customers.
Comfortable working US hours (roughly 9am–5pm US Eastern, Monday to Saturday).
Reliable internet, backup connection, and a quiet place to take calls.
Coachable, reliable, and willing to follow scripts AND use judgment when real life doesn’t match the script.

Nice to Have
Experience with home services (plumbing, HVAC, cleaning, junk removal, etc.).
Experience using CRMs like GoHighLevel, HubSpot, or similar.
Compensation

Full time, 50 hours/week.
Competitive salary based on experience, paid weekly (we will discuss your desired rate).
Long term role for the right person; we invest in training and want you with us for years, not months.

How to Apply (follow these steps exactly)
Subject line: Appointment Setter – [Your Name]
Include:
Your resume.
Your expected monthly salary in USD for full time work.
Voice sample (required):
Record 45–60 seconds (Vocaroo, Loom, etc.) introducing yourself and reading this scenario in your own words:
“A caller says: ‘Can I drop my brush off somewhere?’
Please respond as if you work for our junk removal company. Clarify what they mean and explain what we can or cannot do for them.”
Please include your current tech setup. Which laptop/desktop you are using, how many monitors, etc.
Please include an image of a typing test result on ---------- . Medium text - 1 minute in duration.
Send the link in your application.
Screenshot of your internet speed test.

Applications that do not follow all steps will not be considered.

SKILL REQUIREMENT

English Speaking GoHighLevel English Proficiency

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Inbound Appointment Setter & VA for US Junk Removal Company (Near?Native English Only)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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