Immigration Intake Specialist

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TYPE OF WORK

Full Time

SALARY

N/A

HOURS PER WEEK

TBD

DATE UPDATED

Aug 8, 2026

JOB OVERVIEW

IMMIGRATION INTAKE SPECIALIST — REMOTE
The Danquah Law Group, a U.S. immigration law firm, is seeking a dependable, compassionate, and highly organized Intake Specialist based in the Philippines.
Schedule: Full-time, 40 hours weekly
Hours: 9:00 a.m.–6:00 p.m. Eastern Time
Starting pay: $5.00 USD per hour
Position: Long-term remote employment
Compensation and Benefits
• Weekly or biweekly payment.
• Paid training.
• Compensation review after 90 days based on performance.
• Five paid personal days annually after completing six months.
• Paid DLG-observed U.S. holidays after completing the probationary period.
• Performance bonuses based on attendance, accuracy, call quality, follow-up, and consultation conversion.
• Opportunity for increased responsibility and advancement.
• Stable schedule and long-term employment for successful tea ---------- mbers.
• Thirteenth-month recognition payment after one full year of satisfactory service, prorated where appropriate and governed by the written employment arrangement.
Responsibilities
• Answer and return prospective-client calls professionally.
• Conduct preliminary intake using firm-approved questions.
• Enter complete and accurate information into Docketwise.
• Schedule consultations and send appointment confirmations.
• Follow up with prospective clients after consultations.
• Send engagement agreements, questionnaires, invoices, and payment links.
• Follow up on unsigned agreements, missing information, and declined payments.
• Maintain detailed notes of every interaction.
• Escalate urgent matters and potential deadlines immediately.
• Provide a daily report showing new leads, appointments, follow-ups, and unresolved matters.
The Intake Specialist may explain firm procedures and gather information but may not provide legal advice, evaluate legal eligibility, promise outcomes, or quote unapproved fees.
Qualifications
• Excellent spoken and written English.
• Warm, confident, and professional telephone presence.
• Strong attention to detail and follow-through.
• Reliable high-speed internet, quiet workspace, and backup connectivity.
• Comfortable learning Docketwise, RingCentral, Microsoft Teams, Outlook, and payment systems.
• Prior law-firm, immigration, intake, customer-service, sales, healthcare, or call-center experience is preferred.
• Able to maintain strict confidentiality and work during Eastern Time business hours.
How to Apply
Begin your application with the word SANKOFA.
Please provide:
1. Your résumé.
2. A 60–90 second audio or video introduction.
3. Your internet speed-test results.
4. A description of your computer and backup internet arrangement.
5. Your experience answering calls, conducting intake, scheduling appointments, or working for a law firm.
6. A written response to this scenario:
“A caller says she was detained previously, has received a government letter, and wants to know whether she will be deported. Explain how you would respond without giving legal advice.”
Applications that omit any requested item will not be considered.
Selected applicants will complete a short paid skills assessment. Employment is subject to identity verification, reference checks, confidentiality requirements, and successful completion of training.

SKILL REQUIREMENT
Case Management
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