IT TICKET DISPATCHER

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TYPE OF WORK

Full Time

SALARY

TBD

HOURS PER WEEK

40

DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

WE’RE HIRING: IT TICKET DISPATCHER

We are looking for a proactive, organized, and detail-oriented IT Ticket Dispatcher to join our team! If you have experience in IT support, help desk operations, or ticket management and can thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities
Monitor incoming tickets, emails, calls, and team communication channels in real time.
Classify and prioritize tickets based on severity, urgency, and impact (P1–P4).
Assign tickets to the appropriate technicians based on skill set, availability, and workload.
Monitor open, aging, and high-priority tickets to ensure timely resolution and SLA compliance.
Coordinate ticket escalations, technician schedules, and handoffs between support teams (L1–L3).
Maintain accurate ticket documentation, updates, assignments, and follow-ups.
Communicate with technicians and relevant stakeholders regarding ticket status and priorities.

Qualifications
Previous experience in IT dispatching, help desk, technical support, or customer service.
Familiarity with ticketing systems, service boards, and Microsoft Office applications.
Understanding of ticket triage, priority levels, escalation procedures, SLAs, and ticket lifecycle management.
Strong organizational, multitasking, and problem-solving skills.
Excellent written and verbal communication skills.
Proactive, dependable, detail-oriented, and able to work under pressure.
Team player with a willingness to learn new systems and procedures.

Preferred Qualifications
Experience working in a Managed Service Provider (MSP) environment.
Familiarity with ConnectWise Manage or similar ticketing platforms.
Knowledge of ITIL principles or IT service desk best practices.

Why Join Our Team?

Be part of a collaborative team where your organizational skills and ability to coordinate IT support operations will make a real impact.


? Join our team and help keep IT support operations running smoothly!

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