IT Support / VoIP & Network Specialist Onsite Oakridge, Mandaue City Cebu

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: TYPE OF WORK

Full Time

: SALARY

40-50K

: HOURS PER WEEK

40

: DATE UPDATED

Oct 23, 2026

JOB OVERVIEW

IT Support / VoIP & Network Specialist

We are looking for an experienced IT Support / VoIP & Network Specialist to support our BPO/call center operations and sales agents onsite.

Key Responsibilities

Provide IT support to call center agents and troubleshoot technical issues.
Troubleshoot VoIP/softphone issues such as echo, delay, one-way audio, poor call quality, and dropped calls.
Manage and troubleshoot cloud dialers/contact center platforms.
Configure and maintain routers, switches, VLANs, QoS, firewalls, and ISP failover.
Manage Windows devices, user permissions, onboarding/offboarding, and agent PCs.
Maintain basic security measures including antivirus, endpoint protection, passwords, restrictions, and backups.
Document technical issues, solutions, and system configurations.
Work independently and provide clear reports and updates to management.
Requirements

BPO/call center IT support experience, preferably supporting sales agents.
Strong VoIP/SIP and networking knowledge.
Experience with cloud dialers such as CallTools, Five9, V ---------- , or Genesys (CallTools is a plus).
Good knowledge of Windows and basic IT security.
Strong troubleshooting and problem-solving skills.
Excellent spoken and written English.
Ability to explain technical issues clearly to non-technical users.
Work Setup: Onsite
Location: Oakridge Business Park, Mandaue City, Cebu
Employment Type: Full-time

Salary: 40k-50K

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IT Support / VoIP & Network Specialist Onsite Oakridge, Mandaue City Cebu

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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