IT Service Dispatcher (Remote, Full-Time) Capital Techies | US-Based MSP | Work from Home | EST Hours

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: TYPE OF WORK

Full Time

: SALARY

$700 to $900 USD per month

: HOURS PER WEEK

40

: DATE UPDATED

May 4, 2026

JOB OVERVIEW

About Us
Capital Techies is a Managed IT Services Provider based in the Washington DC area with 20+ years in business. We support nonprofits, healthcare organizations, and SMBs across the US. You will be a core part of our service delivery operations, working directly with our US-based technical team and clients.

About the Role
We are looking for a highly organized, detail-oriented dispatcher to manage our IT service ticket queue and coordinate our technical team's daily workload. This is not a technical role but you must be comfortable in a fast-paced IT environment and confident communicating with US clients.

Your Responsibilities
Monitor and manage the ticket queue in ConnectWise Manage throughout the day
Assign and schedule tickets to the right technician based on priority, skill, and availability
Communicate ticket status and updates to clients via email and phone
Flag SLA risks and escalate before deadlines are missed
Keep ticket records clean: accurate status, notes, and time entries
Coordinate scheduling for on-site technician dispatches
Support daily team standup prep and end-of-day queue review

Requirements
2+ years experience as a dispatcher, service coordinator, virtual assistant, or operations support role
Experience working with a PSA or ticketing system (ConnectWise, Autotask, Zendesk, Freshdesk, or similar)
Excellent written and spoken English
Reliable internet connection and a dedicated, quiet workspace
Availability to work US Eastern Time hours (8am to 5pm EST, Monday through Friday)
Ability to work independently with minimal supervision
Preferred but Not Required
Prior experience supporting a US-based MSP or IT company
Familiarity with Microsoft 365, basic networking concepts, or IT terminology

Compensation
$700 to $900 USD per month depending on experience
Long-term, stable position with room to grow into an operations or account coordination role

How to Apply
Apply through OnlineJobs.ph with your resume. In your application message, briefly describe a time you managed a high-volume queue or coordinated a team's schedule. Applications without this will not be reviewed.

SKILL REQUIREMENT

Microsoft 365 Dispatching ConnectWise

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IT Service Dispatcher (Remote, Full-Time) Capital Techies | US-Based MSP | Work from Home | EST Hours

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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