IT Operations and Business Systems Administrator

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 8, 2026

JOB OVERVIEW

We are hiring immediately — this is an urgent opening and we are ready to move fast for the right candidate.

About the Role
We are a growing U.S.-based property management company seeking an experienced IT Operations and Business Systems Administrator to join our remote team. This is a full-time, senior-level position that owns the day-to-day administration of a broad suite of third-party SaaS and B2B software platforms that power our daily operations.
This is not a helpdesk or entry-level IT role. We need someone who is genuinely comfortable owning a wide range of operational systems independently, building and following SOPs, and solving problems across multiple platforms without being walked through every step. You will report directly to our executive leadership team and be trusted to keep our technology ecosystem running smoothly, securely, and at scale.
If you have a strong IT operations or systems administration background and you thrive in a high-autonomy remote environment — we want to hear from you right away.

Schedule & Work Arrangement

Full-time — 40 hours per week
Remote — work from home
Hours: U.S. business hours (availability and responsiveness during core U.S. time zones required)
Start: As soon as possible — this role is open now and we are actively interviewing

What You Will Do
Daily

Monitor and triage shared company inboxes, routing messages per established procedures
Complete internal IT support tickets within a 24-hour SLA, including:
Sending e-signature documents to clients and tea ---------- mbers
Monitoring and resolving booking platform support cases
Deactivating listings and cancelling associated reservations
Creating user accounts for new clients and tea ---------- mbers
Recording and approving PTO and overtime submissions
General troubleshooting across company software systems

Administer DocuSign end-to-end: distribute completed documents and maintain records in Airtable
Provide general oversight, maintenance, and monitoring of company software systems
Three Times Per Week (Monday / Wednesday / Friday)

Review accounting reporting to identify delinquent accounts; take appropriate action on associated listings and coordinate with account managers
Coordinate the new listing review process: confirm readiness, audit setup across platforms for compliance with company standards, and resolve issues before go-live
Weekly

Review and resolve listing issues flagged by tea ---------- mbers across booking and internal platforms
Audit listings pending deactivation for outstanding reservations
Resolve system notifications regarding listing issues
Download performance data, update internal pricing database, and upload pricing adjustments across pricing platforms
Bi-Weekly

Audit key platforms for setup accuracy, organization, and common configuration issues
Review future calendar availability to confirm booking windows are operating correctly
Quarterly

Audit listing booking-window settings and confirm configuration with account managers
As Needed

Develop new SOPs and systems to support company growth
Own vendor relationships and manage software vendor accounts
Onboard new employees: provision accounts and provide basic training on company systems
Maintain oversight of tea ---------- mber hardware
Oversee cybersecurity practices: manage spam and phishing reporting, educate tea ---------- mbers on best practices, and advise leadership on appropriate SMB cybersecurity standards

Systems You Will Work In
You do not need to know every system on day one — but you need to be the type of person who picks up new platforms quickly and independently. Prior experience with any of the following is a strong advantage:
Booking & Distribution: Airbnb, Vrbo, Homes & Villas by Marriott Bonvoy
Property Operations: Hostaway (core property management system), Operto, PriceLabs, Buildium, Safely Portal
Database & Automation: Airtable (hands-on experience required), Make ( ---------- )
Finance & Accounting: QuickBooks, Stripe
Communication & Productivity: Google Workspace (GSuite), DocuSign, Glue, Fathom
Sales & Marketing: Google Ads, Meta Ads Manager, Vintory, Instantly
Website: WordPress, SiteGround
HR & Workforce: Workyard

A Note on Communication and Multitasking
These are non-negotiable for this role. This position requires constant coordination across approximately 15 tea ---------- mbers who are each handling different tasks at any given point in time. You will be the connective tissue between those moving parts. Candidates who struggle with juggling multiple priorities simultaneously, or who are not confident and clear communicators across all channels, will not be successful here. If you are excellent at both, you will thrive.

Required Qualifications

5 or more years of experience in an IT operations, systems administration, or software/database administration role
Hands-on experience with Airtable or similar database-driven platforms — this is required, not preferred. Comfort with linked records, views, and structured data is essential
Demonstrated ability to independently learn, configure, and administer a wide range of SaaS platforms without formal vendor training
Strong troubleshooting skills with the ability to manage a high volume of support requests and consistently meet SLA deadlines
Excellent written English communication skills — you will coordinate regularly across account managers, regional managers, and executive leadership
Comfortable working independently in a high-autonomy remote role with minimal day-to-day supervision
Basic cybersecurity awareness including phishing and spam identification and SMB best practices
Available and responsive during core U.S. business hours
Preferred Qualifications

Experience in the short-term rental, hospitality, or property management industry — this is a strong plus
Familiarity with vacation rental software such as property management systems, channel managers, or dynamic pricing tools (Hostaway, PriceLabs, Vrbo/Airbnb professional tools, Operto)
Experience with no-code/low-code automation platforms such as ----------

How to Apply
We are hiring immediately. If your background matches what we are looking for, please apply as soon as possible — we are actively interviewing and will move quickly for the right candidate.

To apply, please fill out this form: ----------

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IT Operations and Business Systems Administrator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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