IT Helpdesk Technician (2-3 Years Experience)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$800-$1,000/month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 10, 2026

JOB OVERVIEW

We are looking for a motivated IT Helpdesk Technician to join our team and provide first- and second-level technical support to our users.

Responsibilities:
- Respond to support tickets, calls and chats in a timely and professional manner
- Troubleshoot and resolve hardware, software and network issues
- Support Windows workstations, Microsoft 365 (Outlook, Teams, OneDrive) and common business applications
- Manage user accounts, passwords and permissions (Active Directory / Entra ID)
- Set up and configure laptops, printers and peripherals
- Provide remote support using remote access tools
- Document issues and solutions, and escalate complex cases when needed

Requirements:
- 2-3 years of experience in an IT Helpdesk / Technical Support role
- Excellent written and spoken English - you will communicate directly with clients
- Solid knowledge of Windows, Microsoft 365 and basic networking (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems and remote support tools
- Strong troubleshooting skills and a customer-oriented attitude
- Reliable internet connection and a quiet work environment

Who we are looking for:
Someone who wants to grow. We value people who are eager to learn, take ownership and develop their skills. There is room for professional growth, including exposure to system administration, cloud and networking.

Nice to have:
- IT certifications (CompTIA A+, Network+, Microsoft certifications)
- Experience with Azure / Intune

To apply, please include a short summary of your helpdesk experience and the tools you have worked with.

SKILL REQUIREMENT

Technical Support Microsoft 365 Helpdesk Support

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IT Helpdesk Technician (2-3 Years Experience)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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