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TYPE OF WORK
Full Time
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SALARY
$12 to $14 per hour
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HOURS PER WEEK
40
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DATE UPDATED
Sep 9, 2026
Head of People Operations
The Role
We are an established e-commerce business expanding in the US market. Our growth relies on the quality, speed, and ownership of the people we bring into the company.
We need an experienced Head of People Operations to build and run the core people systems that support our scale. You will work closely with leadership to make sure we find strong talent quickly, train our managers to run their teams effectively, and build a culture where people take pride in high standards and real results.
What Systems You Will Build and Own
Hiring and Vetting Systems
Build a fast, predictable hiring process that brings in high-caliber talent across tech, marketing, supply chain, and operations.
Put practical work tests and clear scoring guides in place so hiring decisions are based on proven ability rather than gut feel.
Set up sourcing channels that keep candidate pipelines warm before critical positions become urgent.
Performance and Accountability Systems
Create clear performance reviews tied directly to company goals, output, and business results.
Establish transparent expectations and career progression so high performers are recognized and underperformance is addressed quickly.
Build compensation and bonus structures that reward hard work while keeping labor costs sustainable.
Manager Development and Team Leadership
Coach department managers on how to lead their teams, run productive one-on-one meetings, and give clear, constructive feedback.
Give managers the tools they need to solve team bottlenecks independently so executives do not have to manage daily operational issues.
High-Performance Culture and Work Environment
Build a work culture centered on personal ownership, continuous learning, and pride in excellent execution.
Design onboarding programs that help new hires understand our standards, tools, and business goals within their first week.
Recognize and reinforce behaviors that solve real business problems and eliminate unnecessary bureaucracy.
Workforce Planning and Budgeting
Work with leadership to map out hiring needs and team structure based on revenue growth and cash flow.
Balance our workforce between full-time core roles, specialized contractors, and external agencies to keep the business agile.
Company Knowledge and Legal Compliance
Ensure critical company processes and operational knowledge are well documented so the business never relies on a single person to function.
Manage contracts, payroll, and compliance for our distributed global team.
What We Are Looking For:
12+ Years of Direct Leadership: At least a full decade of hands-on experience running people operations and building HR systems from scratch, preferably in growing e-commerce or tech businesses.
Proven Systems Builder: You have built hiring pipelines, evaluation systems, and team structures from the ground up, not just run programs someone else created.
Hybrid Workforce Leadership: Demonstrated experience managing and supporting both remote global staff and on-site US personnel.
California Labor Familiarity: Working familiarity with California employment standards, labor compliance, and wage-and-hour rules.
Business Grounding: You understand basic company finances, cash flow, and how having the right people in the right seats protects company margins.
Plain and Direct Communicator: You speak plainly, make decisions based on clear facts, and keep processes simple and practical for the team.
How to Apply
To apply, submit your application with the following materials:
Your updated CV detailing your direct leadership and operational experience.
A portfolio or overview documenting the specific HR and people systems you have designed and implemented.
Any relevant professional certifications demonstrating your operational expertise and qualifications.
Your direct answer to the screening question below.
Screening Question:
Walk me through a time you joined a growing business and had to build or overhaul a people system from scratch across both remote and on-site staff. What specific problem did the business face, how did you structure the solution, and what measurable impact did it have on day-to-day operations?
Important Application Instructions:
Attention to detail check: You must include the word glue on the very first line of your application letter. Applications missing this keyword will not be reviewed.
Originality requirement: All written responses are processed through automated AI detection software. Any submission scoring below 95% human-generated will be disqualified immediately.
