Host Communication Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$650 / Month to Start

: HOURS PER WEEK

40

: DATE UPDATED

May 12, 2026

JOB OVERVIEW

Host Communication Specialist for Short-Term Rental Property Management Company

We are a growing short-term rental property management company that manages Airbnb, VRBO, ---------- , and other vacation rental properties across the United States.

We are looking for a highly organized, excellent English-speaking **Host Communication Specialist** to help us communicate with our homeowners, solve problems, track issues, and make sure nothing falls through the cracks.

This role is very important. You will be helping us support property owners who trust us with their homes and their income. We need someone who is professional, calm under pressure, highly responsive, and able to think clearly when problems come up.

## Main Responsibilities

You will be responsible for:

* Communicating with homeowners through text, messaging apps, email, and sometimes phone calls
* Responding to homeowners quickly and professionally during your shift
* Making sure no homeowner waits more than 30 minutes for a response while you are working
* Understanding homeowner questions, concerns, or issues and helping find the right solution
* Creating and tracking tickets inside Airtable or other task management tools
* Making sure every important issue is properly documented and followed up on
* Coordinating with the operations team when a homeowner issue involves cleaning, maintenance, guest communication, pricing, onboarding, or another department
* Following up until issues are fully resolved
* Escalating urgent or sensitive issues to the correct manager when needed
* Keeping communication clear, organized, and professional at all times

Non-Negotiable Requirements

Please do not apply unless you meet these requirements:

* You speak and write **excellent, clear English**
* You are comfortable communicating with U.S.-based homeowners
* You can think critically and logically through problems
* You do not just “pass messages along.” You help find solutions
* You have a strong sense of urgency
* You are highly accountable and do what you say you will do
* You are consistent with documentation and ticket tracking
* You are comfortable using tools like Airtable, Google Workspace, messaging platforms, and task systems
* You are willing and able to speak with homeowners on the phone when needed
* You are reliable, responsive, and detail-oriented

The Type of Person We Are Looking For

We are not looking for someone who simply waits for instructions.

We are looking for someone who can say:

“I understand the problem. Here is what needs to happen next. I will coordinate it, document it, follow up, and make sure it gets resolved.”

The right person will be:

* Calm and professional
* Fast to respond
* Strong in written English
* Clear and confident on the phone
* Organized with details
* Comfortable asking questions when something is unclear
* Able to prioritize urgent issues
* Good at following processes
* Honest when they make a mistake
* Willing to take ownership of their work
* Good at communicating with both homeowners and internal tea ---------- mbers

Experience That Would Be Helpful

Experience in any of the following is a plus:

* Short-term rental property management
* Airbnb, VRBO, ---------- , or Hospitable
* Guest or host communication
* Customer support
* Property management
* Airtable
* Google Sheets
* WhatsApp, Slack, Google Chat, or similar tools
* Ticket tracking systems
* U.S.-based client communication

You do not need to know every tool already, but you must be tech-savvy and able to learn quickly.

Work Expectations

This is a remote position. You must have:

* A reliable computer
* Strong internet connection
* Quiet work environment
* Ability to work your scheduled shift consistently
* Ability to stay focused and responsive during work hours
* Ability to use time tracking if required
* Willingness to follow our systems and improve them when needed

Tell me about your experience in communications with people in past positions that you have had, and maybe a few examples of some problems that you've solved yourself. From the ---------- nt you found out about the problem until you executed the solution.

SKILL REQUIREMENT

Customer Service English Proficiency Customer Relationship Management

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0163
Total Execution Time	0.0181

GET DATA

No GET data exists

MEMORY USAGE

1,512,352 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Host-Communication-Specialist-1645067

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0093 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `employer_jobs` WHERE `job_id` = 1645067 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 774748 LIMIT 1
0.0021	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1645067 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-17',ej.date_added) duration_days, DATEDIFF('2026-08-17',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-17',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1645067'
0.0007	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1645067
0.0008	UPDATE employer_jobs SET hit_counts = '*May-12-2026=399May-13-2026=129May-14-2026=65May-15-2026=17May-16-2026=12May-17-2026=10May-18-2026=13May-19-2026=4May-20-2026=15May-21-2026=3May-22-2026=5May-23-2026=1May-24-2026=3May-25-2026=4May-26-2026=3May-27-2026=3May-28-2026=4May-29-2026=7May-30-2026=1May-31-2026=2Jun-01-2026=7Jun-02-2026=3Jun-03-2026=3Jun-04-2026=1Jun-05-2026=2Jun-06-2026=1Jun-07-2026=2Jun-08-2026=2Jun-09-2026=1Jun-10-2026=1Jun-12-2026=2Jun-13-2026=3Jun-14-2026=1Jun-19-2026=1Jun-21-2026=1Jun-23-2026=1Jun-24-2026=3Jun-26-2026=1Jun-28-2026=1Jul-03-2026=3Jul-04-2026=1Jul-07-2026=2Jul-09-2026=1Jul-16-2026=1Jul-18-2026=5Jul-21-2026=1Jul-23-2026=2Jul-24-2026=1Jul-26-2026=1Jul-29-2026=2Aug-01-2026=1Aug-02-2026=3Aug-05-2026=2Aug-11-2026=1Aug-12-2026=1*Aug-17-2026=1' WHERE job_id= '1645067'
0.0005	`UPDATE employer_jobs SET monthly_hits = '*May-2026=699Jun-2026=37Jul-2026=20*Aug-2026=9' WHERE job_id= '1645067'`
0.0010	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1645067' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1645067
0.0012	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '774748' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786992521
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Host-Communication-Specialist-1645067
csrf-token	aaecb8823347f72534db5c2b300f8aa6

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.94
HTTP_DNT

Host Communication Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?