Home Services Customer Office Assistant

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TYPE OF WORK

Full Time

SALARY

200

HOURS PER WEEK

TBD

DATE UPDATED

Sep 23, 2026

JOB OVERVIEW

We are looking for a reliable and experienced virtual assistant with a background in the home services industry, preferably chimney, roofing, HVAC, plumbing, or similar.

Responsibilities include:

* Answering incoming customer phone calls and assisting customers professionally.
* Making follow-up calls to customers regarding estimates and pending jobs.
* Following up with customers who received estimates and helping move jobs forward.
* Providing customer support by phone, email, and text.
* Scheduling and confirming appointments.
* Following up with leads and existing customers.
* Assisting with office tasks and daily administrative work.
* Preparing and updating reports.
* Updating customer and job information in our systems.
* Communicating with technicians and the office team when needed.
* Other administrative tasks related to the daily operation of a home services company.

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