Ishar CareConnect

Home Care Client Care Advisor (Sales) - Home Care Agency

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: TYPE OF WORK

Full Time

: SALARY

$3.50-$5.00/hr

: HOURS PER WEEK

36

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

PLEASE READ:
Hi there! Ishar CareConnect is a growing California home care agency, and we're seeking a well-versed Client Care Advisor (Sales) & Business Development Representative, someone who can turn a worried family's first phone call into a trusted, long-term relationship. If you're warm on the phone, confident talking about rates, and energized by building referral partnerships, we'd love to meet you. Come join our PH family and grow with us as we scale!

Please only apply if you have at least 12 months of paid sales, intake, or business development experience with a home care agency or senior care provider (USA-based). This is a must-have for the role.

Experience should include areas such as:

Private-pay home care sales and client intake
Presenting care proposals, rate quotes, and service agreements
Handling pricing questions and objections with families
Lead tracking and follow-up in a CRM or pipeline tracker
Referral partner outreach (hospital discharge planners, social workers, case managers, elder law attorneys, senior placement advisors, SNF and home health agencies)
Local marketing and lead generation
Handing off new clients to care coordination and onboarding

This role is the front door of our agency. You'll be the friendly, reassuring voice families hear first, and the person who builds the referral relationships that keep our client pipeline full. It's perfect for someone who is caring, organized, persistent without being pushy, and excited to wear a few hats as part of a close-knit, supportive team.

What you'll do:

Respond quickly to new leads by phone, email, and text, and run the first-contact call to understand the family's care needs
Present our care proposal and rate quote, answer questions honestly, and handle objections with empathy
Log every lead in our pipeline tracker with next steps and follow-up dates, and keep a steady follow-up schedule so no lead goes cold
Build and maintain relationships with referral partners, and track which sources send the best clients
Send the client service agreement for e-signature and follow up until it is signed
Hand each signed client off to our Care Coordinator with a complete, well-organized file, and set up the client folder in Google Drive
Report weekly on leads, proposals sent, clients signed, and referral source results

What we're looking for:

Minimum 12 months of paid sales or business development experience in the home care or senior care industry (required)
Clear, confident, professional English, written and verbal, with a strong phone presence
Comfort discussing pricing and asking for the sale in a caring, non-pushy way
Experience with a CRM or pipeline tracker (HubSpot, Zoho, Google Sheets, or similar) a plus
Experience with e-signature tools (Adobe Acrobat Sign, DocuSign, or similar) and Google Workspace a plus
Familiarity with California non-medical home care rules is a plus
Comfortable handling sensitive client information with care and discretion; familiarity with HIPAA or general confidentiality best practices is a plus
Reliable high-speed internet and a quiet remote workspace
Availability to overlap with US Pacific Time business hours, with prompt response to new leads

This is an independent contractor position with room to grow. As our client base expands, we expect this role to evolve, and we prioritize promoting from within.

This is a non-medical, non-clinical role: no direct care duties and no medical decision-making. Full training is provided on our tools and workflows.

SKILL REQUIREMENT

Sales Management Sales Business development

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Ishar CareConnect

Home Care Client Care Advisor (Sales) - Home Care Agency

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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