Hiring Senior Dispute/Chargeback Manager (Fashion Dropshipping) – Own Risk + Recovery at Scales

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: TYPE OF WORK

Full Time

: SALARY

$5/hour (raises based on perform)

: HOURS PER WEEK

35

: DATE UPDATED

Mar 28, 2026

JOB OVERVIEW

We run multiple fast-growing e-commerce fashion stores in the US market, powered primarily by Google Ads. We generated multiple 7 figures in revenue in 2025, and we are building a long-term operation with strong systems, high customer satisfaction, and clean processing metrics.

Disputes and chargebacks are a core lever in our business. They impact profitability, payment approvals, and our ability to scale. We are looking for a Senior Dispute/Chargeback Manager who can take full ownership of dispute operations and build a prevention system that keeps our chargeback rate low as volume grows.

Role Overview

You will own the dispute and chargeback function end-to-end across our stores. Your job is to reduce disputes, win more cases, and prevent chargebacks by improving processes across support, shipping communication, and documentation.

This is not a basic CS role. We want an operator who knows how to manage dispute pipelines, evidence packs, deadlines, win-rate optimization, and root-cause fixes.

What You’ll Do:

Take full ownership of disputes/chargebacks across all stores and processors (Mainly Shopify Payments but future PayPal, etc.)
Monitor daily chargebacks/dispute queues, deadlines, outcomes, and processing risk metrics
D ---------- what to fight vs refund vs settle early (based on reason codes, evidence strength, and cost/risk)
Build strong, consistent evidence packs (tracking proof, customer comms, policies, product page proof, fraud indicators)

Improve dispute win rate by creating templates, checklists, and SOPs for each dispute type
Implement chargeback prevention systems:
reduce “item not received” disputes with tracking and proactive comms
reduce “not as described” disputes by improving product expectations, sizing clarity, PDP claims
reduce “fraud” disputes with risk filtering rules and order verification triggers

Work closely with Customer Support and Fulfillment to fix the root causes (shipping delays, missing tracking, unclear policies, weak documentation)

Maintain a clean internal “chargeback knowledge base” (reason code playbooks, best evidence by processor, common pitfalls)

Deliver weekly reporting:
dispute rate, chargeback rate, win rate, fee totals, refunds, top drivers
top disputed products/angles, what changed, what needs action next

Requirements (Must Have)
• Proven experience managing disputes/chargebacks for high-volume e-commerce fashion dropshipping stores
• Strong understanding of dispute reason codes (Fraud, INR, Not as Described, Cancelled/Returned, etc.)
• Experience with Shopify Payments/Stripe and PayPal disputes (and how evidence differs)
• Excellent written English and professional documentation skills
• Highly organized: can manage deadlines, queues, evidence archives, and reporting
• Can operate independently and improve systems without being micromanaged

Nice to Have
• Experience in fashion/apparel dropshipping
• Experience supporting Google Ads stores (high intent, higher volume swings)
• Familiarity with chargeback tools/platforms (Chargeflow, Midigator, Disputifier, etc.)
• Experience creating risk rules for fraud prevention and order screening
• Experience building workflows/macros that reduce disputes in helpdesks like Gorgias/Commslayer

Why Join Us
• Real ownership and decision-making power in a critical function
• High growth environment with long-term vision and serious execution
• Opportunity to build a real system and grow into broader Risk/Ops leadership
• We treat the team with respect and reward strong performance, + we're fun and love working together!

To Apply (Important)
1. Send your resume + a short summary of your dispute/chargeback experience (monthly volume, win rate, platforms used).
2. Include the word "WINNER" at the start of your message so we can filter applicants quickly.
3. (Optional but preferred) Share a brief outline of what you would do in your first 14 days to reduce disputes in a Google Ads fashion dropshipping store.

Excited to hear from you. Thank you.

SKILL REQUIREMENT

Dropshipping Shopify Chargeback Analysis

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Hiring Senior Dispute/Chargeback Manager (Fashion Dropshipping) – Own Risk + Recovery at Scales

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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