Hiring / Onboarding Specialist

# Rescuer Onboarding Specialist

**Road Rescue Network**

**Full-Time | 100% Remote / Work From Home**

Road Rescue Network is hiring a **Rescuer Onboarding Specialist** to help onboard independent service providers joining our nationwide roadside assistance network.

Our Rescuers include towing companies, mobile diesel mechanics, mobile truck and trailer repair technicians, commercial tire providers, roadside assistance technicians, heavy-duty recovery operators, and other independent service professionals.

Your job is simple: **take qualified Rescuers from application to ACTIVE.**

You will guide new Rescuers through the onboarding process, verify their information and documentation, help configure their accounts, teach them how to use the Road Rescue Network platform, and make sure they are ready to accept their first rescue.

## THIS IS A 100% REMOTE POSITION

This position is completely **work from home**.

There is no office to report to.

You must have a professional and reliable home working environment with:

* Reliable high-speed internet
* Reliable computer
* Quality headset
* Quiet workspace suitable for professional phone calls
* Reliable backup plan for internet or power interruptions
* Ability to work independently without direct in-person supervision

## FLUENT ENGLISH IS REQUIRED — NO EXCEPTIONS

**You must speak and write fluent English to be considered for this position.**

This is a phone-heavy position. You will communicate every day with towing company owners, mechanics, technicians, independent contractors, and other service providers throughout the United States.

You must be able to:

* Speak English clearly, confidently, and fluently
* Easily understand native English speakers during live telephone conversations
* Hold professional conversations without relying on scripts
* Explain processes and technology clearly
* Write professional emails and chat messages in English
* Communicate naturally and confidently with U.S.-based business owners

**If you are not completely comfortable conducting professional telephone conversations in English, please do not apply.**

Applicants may be required to submit a voice recording and complete a live English phone interview before being considered.

## CORE RESPONSIBILITIES

### Rescuer Onboarding

Guide new Rescuers through the complete onboarding process, including:

* Account creation
* Business profile setup
* Service selection
* Coverage areas and service regions
* Custom service rates
* Payment and payout setup
* Required documentation
* Platform configuration
* Final account activation

### Verification & Compliance

Review Rescuer applications and verify required information and documentation.

This may include:

* Identification
* Driver's licenses
* Business information
* Insurance documentation
* Professional credentials
* Service capabilities
* Banking and payment information
* Other documentation required for activation

You must be extremely detail-oriented. Accounts should not be activated until required onboarding information has been completed and verified.

### Application Follow-Up

Many applicants will begin onboarding but not finish.

You will proactively contact incomplete applicants by phone, email, and messaging to determine what is preventing them from completing onboarding and help move them forward.

You are expected to **follow up — not simply wait for applicants to contact us.**

### Platform Training

Teach newly approved Rescuers how to use the Road Rescue Network platform.

This includes helping them understand how to:

* Log into their account
* Manage their profile
* Configure services and service areas
* Set and update rates
* Manage availability
* Receive rescue opportunities
* Accept or decline dispatches
* Update job statuses
* Communicate through the platform
* Use dispatch and live-tracking features
* Manage payment and payout information

### Rescuer Activation

Your primary responsibility is getting qualified Rescuers **ACTIVE and ready to work.**

You will own your applicants from the beginning of the onboarding process through activation.

We don't measure success by how many applications you look at.

**We measure success by how many qualified Rescuers you successfully activate.**

### Network Growth Support

Work with Road Rescue Network operations to identify cities, regions, and service categories where additional Rescuers are needed.

When certain markets need additional towing companies, mechanics, tire technicians, or other service providers, those applicants may be prioritized for onboarding.

### Onboarding Performance

You will be expected to track and improve key onboarding metrics, including:

* New applications
* Application-to-contact time
* Application completion rate
* Verification turnaround time
* Activation rate
* Average time from application to activation
* Incomplete applications
* First-rescue readiness

## WHAT WE'RE LOOKING FOR

We want someone who is:

* Extremely comfortable speaking on the telephone
* Fluent in spoken and written English
* Professional when communicating with U.S.-based businesses
* Friendly but persistent
* Highly organized
* Detail-oriented
* Comfortable handling a high volume of applicants
* Comfortable learning new technology
* Able to explain software to people who may not be technical
* Able to manage multiple applicants at different stages simultaneously
* Comfortable working independently
* Reliable in a remote work environment
* Good at following up without being reminded
* Focused on completing tasks rather than simply staying busy

Experience in customer service, BPO operations, logistics, transportation, vendor onboarding, account activation, CRM systems, SaaS platforms, roadside assistance, towing, trucking, or similar industries is a plus.

Experience with platforms such as Stripe, CRM software, applicant tracking systems, dispatch software, or other web-based business systems is also a plus.

## WHAT SUCCESS LOOKS LIKE

Success in this position is straightforward:

**Qualified Rescuers move through onboarding quickly, their information is accurate, they understand the platform, and they become active and ready to accept rescue opportunities.**

We are looking for someone who takes ownership of that process.

If 20 qualified applicants enter your onboarding pipeline, your job is not to simply send them an email.

Your job is to find out what each applicant needs, follow up, remove roadblocks, complete verification, get their account configured, and move as many qualified Rescuers as possible to **ACTIVE**.

## ABOUT ROAD RESCUE NETWORK

Road Rescue Network is a technology platform connecting motorists, trucking companies, fleets, and businesses with independent roadside service providers.

Our network includes towing and recovery operators, mobile mechanics, commercial tire providers, roadside assistance professionals, and other independent service providers.

Our technology handles service requests, real-time dispatch, provider communication, live tracking, payments, and other tools used to manage roadside service from request through completion.

## POSITION DETAILS

**Position:** Rescuer Onboarding Specialist
**Company:** Road Rescue Network
**Employment:** Full-Time
**Location:** 100% Remote / Work From Home
**Schedule:** 40 Hours Per Week
**English Requirement:** Fluent Spoken & Written English — REQUIRED
**Work Environment:** Professional home workspace with reliable internet and computer

## HOW TO APPLY

Please include the following with your application:

1. A brief introduction about yourself.
2. Your previous customer service, onboarding, BPO, logistics, or similar experience.
3. Your experience working with U.S.-based customers or businesses.
4. Your experience working remotely.
5. A **60–90 second voice recording in English** introducing yourself and explaining why you would be good at this position.
6. Your internet speed and backup internet/power arrangements.
7. The word **RESCUER** somewhere in your application so we know you read the entire job posting.

**Applications without a voice recording will not be considered.** Use ----------

Road Rescue Network is looking for people who communicate well, learn quickly, follow through, and take ownership of getting Rescuers successfully onboarded and activated.

Starting Hourly rate is $4.00 USD with plenty of room for growth based on your work ethic and performance.