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TYPE OF WORK
Any
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SALARY
70000
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HOURS PER WEEK
40
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DATE UPDATED
Dec 4, 2025
I’m looking for a full-time Airbnb Property & Guest Experience Manager who has actually run Airbnb listings end-to-end — not just worked in an Airbnb call center or as a platform case manager.
If you’ve personally managed multiple listings, dealt with guests directly, coordinated cleaners/maintenance, and helped earn great reviews / Superhost status, keep reading.
This is a long-term role with strong growth potential for the right person.
KEY RESPONSIBILITIES
You will be responsible for day-to-day operations of multiple short-term rental properties, including:
Guest Communication
Respond to inquiries, pre-booking questions, and booking requests
Handle check-in/check-out instructions and support
Professionally resolve guest issues, complaints, and special requests
Maintain a warm, clear, and concise communication style
Operations & Coordination
Schedule and coordinate cleaners and maintenance
Verify turnovers are done correctly (photos, checklists, etc.)
Monitor calendars to avoid double-bookings and gaps
Help optimize nightly rates and occupancy (dynamic pricing tools a plus)
Listings & Reviews
Maintain and improve listing descriptions and photos (with guidance)
Monitor reviews and guest feedback, suggest improvements
Ensure response rate and response time stay at Superhost levels
Systems & Reporting
Keep property info, codes, and SOPs organized
Log issues, resolutions, and guest i
Provide daily/weekly summaries of activity, problems, and metrics
MUST-HAVE EXPERIENCE
Do not apply if your only experience is as a platform support agent, case manager, or BPO representative “for Airbnb.”
We are looking for someone who has actually managed rentals in real life.
You must have:
Hands-on Airbnb / short-term rental management experience, such as:
Managing 2+ active Airbnb listings as a co-host or primary host, or
Working for a property manager where you personally handled guest messaging, turnovers, and day-to-day operations (not just back-office data or support tickets)
Proven track record of strong guest reviews (ideally Superhost status or equivalent)
Experience coordinating cleaning teams, handymen, or on-the-ground staff
Experience using at least some of these:
Airbnb host dashboard
Other STR platforms (
Any PMS / channel managers / automation tools (e.g., Hospitable, Guesty, Hostaway, etc.) – nice to have, not mandatory
Excellent written and spoken English
(We will test this – guests are often North American & European.)
AVAILABILITY & WORK CONDITIONS
We care about reliability and consistent availability, not your personal status. To be clear on expectations:
Able to work full-time (40 hours/week) on a fixed schedule
Comfortable covering US time zones, including:
Some evenings and weekends (guests have problems at odd hours)
Have a quiet, distraction-free work environment
Stable high-speed internet and a reliable computer
Able to respond to urgent guest issues quickly during your shift
If you have other jobs, heavy family obligations, or anything that routinely pulls you away from your desk during work hours, this role will not be a good fit. We are looking for someone whose schedule allows for consistent, focused work with fast response times.
IDEAL CANDIDATE PROFILE
You enjoy solving guest problems and preventing bad reviews
You think like an owner: proactive, detail-oriented, and accountable
You’re comfortable making judgment calls within clear guidelines
You stay calm under pressure when something goes wrong
You like building systems and checklists instead of improvising every time
