Help Desk Support for MSP– Level 1

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TYPE OF WORK

Any

SALARY

$7/hour

HOURS PER WEEK

30

DATE UPDATED

Aug 30, 2026

JOB OVERVIEW

Key Responsibilities
Serve as the first point of contact for users through phone, email, or ticketing system.
Troubleshoot and resolve Level 1 technical issues related to:
Printers and peripheral devices
Desktop/laptop hardware and software
Antivirus installation, updates, and security alerts
Basic networking issues (LAN/Wi-Fi connectivity, DNS/DHCP, IP configuration)
Log, respond to, and act on support tickets promptly, ensuring issues are resolved and closed within defined timelines.
Escalate unresolved issues to higher-level support with complete notes and troubleshooting details.
Provide accurate technical guidance and maintain professional communication with end-users.
Document all support activities, resolutions, and user feedback in the helpdesk system.
Follow company procedures for IT incident handling, prioritization, and ticket lifecycle management.



Required Skills and Qualifications
Diploma or Bachelor’s degree in IT, Computer Science, or related field.
3+ year of experience in IT help desk or technical support.

Knowledge of:
Windows operating systems (10/11)
Printer setup and troubleshooting (network & local)
Antivirus configuration and updates
Basic network operations and troubleshooting
Familiarity with remote support tools (AnyDesk, TeamViewer, etc.) and ticketing systems (Zendesk, Freshdesk).
Excellent verbal and written communication skills (English – USA standard).
Strong analytical and problem-solving abilities with attention to detail.
Ability to manage support requests independently and meet time-bound ticket closure targets.

You can Whats App: ----------

SKILL REQUIREMENT
Helpdesk Support
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