AllSafe IT

Help Desk Engineer- Tier II (Remote)

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: TYPE OF WORK

Full Time

: SALARY

$2000-3000/month depending on skill level

: HOURS PER WEEK

40

: DATE UPDATED

Apr 18, 2026

JOB OVERVIEW

About You:
-You thrive in a structured, process-driven environment and believe that following well-defined workflows leads to the best results.
-You take ownership of your work, hold yourself accountable, and seek out candid feedback as a tool for growth.
-You embrace continuous improvement and are adaptable to adjustments in your role.
-7+ years of experience handling T1-2 IT support requests
-Experience with common helpdesk tools and ticketing systems
-Knowledge of cybersecurity risks and best practices for protecting sensitive data and systems
-Experience documenting procedures, troubleshooting steps, and resolutions
-MUST BE AVAILABLE FULL TIME

Skills:
-Experience with: Microsoft AZ-800, Identity and Access Administrator Associate, and Security Operations Analyst Associate; VMware Certified Technical Associate, Sophos Central Endpoint and Server Engineer, UniFi Network, Datto Advanced Technician, Veeam Backup and Replication, Ironscales Mail Administrator
-Experience troubleshooting and managing without supervision: All skills from Tier I, plus: Cisco Meraki Solutions Specialist, Sophos XG Firewall Engineer, Ubiquiti Enterprise Wireless
-Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator, Comptia A+
-Understanding of IT systems, hardware, software, and networking concepts to quickly diagnose and resolve most technical issues
-Strong focus on customer satisfaction, de-escalating customer frustration as needed
-Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated
-Managing multiple tasks simultaneously, prioritizing, and meeting deadlines
-Ability to collaborate effectively with other tea ---------- mbers
-Willingness to adapt to change and interest in professional growth
-Ability to follow detailed processes

About Us:
AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our values are:

-Good Character
-Deliver the Perfect Client Experience
-Pursue Growth
-Create Fun
-100% Teamwork

Job Responsibilities:
-Help Desk Support
-I ---------- , Change\Request Management
-After-Hours On Call Rotation
-Quality Assurance
-Documentation

To Apply:
**Must submit application at: ----------
(Mention Onlinejobs.ph for "How did you hear about this position?")

SKILL REQUIREMENT

Firewalls Azure Windows Administrator

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Job Post	Reporter	Rank	Reason	Date

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AllSafe IT

Help Desk Engineer- Tier II (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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