Heating & Cooling Company Customer Service Representative

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: TYPE OF WORK

Full Time

: SALARY

$6/hour

: HOURS PER WEEK

40

: DATE UPDATED

Sep 17, 2026

JOB OVERVIEW

We're looking for a call center agent to grow with our company!

We are a US-based company seeking a friendly, organized, and motivated Customer Service Representative ("CSR") to join our HVAC team. As the first point of contact for our customers, the CSR plays a crucial role in delivering exceptional customer service and supporting daily operations.

Ideal candidate skills:

- Customer-focused
- Detail-oriented
- Fast learner capable of working in a fast-paced environment

Basic skills requirements:

- General computer literacy
- Microsoft Office
- Gmail and Google Suite

Responsibilities include:

- Answer incoming calls, and respond to emails and messages, in a professional and timely manner
- Collect customer details and confirm customer availability for service appointments
- Make outbound calls to fill call board
- Collaborate with managers and other office staff
- Maintain up-to-date customer records using company software
- Handle customer concerns and escalate issues when necessary
- Process invoices, work orders, and follow-up communications
- Anticipate the needs of customers in order to ensure a seamless and positive experience
- Provide accurate information to customers about products, services, warranties, and maintenance plans
- Perform various clerical tasks such as mailing invoices and calling customers for payment

IMPORTANT: please send an audio recording of you reading the following three scripts. This is so we can assess the quality of your English speaking skills. Thank you!

1) "Thank you for calling Sharon’s Heating & Air Conditioning, this is <your name>, how can I help you?"

2) "Our company is fully licensed and insured and our vans are well stocked so that most repairs can be completed the same day. Our technicians arrive in uniform in marked company vans."

3) "To best assist you, I have to gather a few pieces of critical information."

SKILL REQUIREMENT

English Speaking Customer Service Computer Literacy

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Heating & Cooling Company Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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