Health Insurance Customer Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

$4–$8/hr + Commission opportunities

: HOURS PER WEEK

40

: DATE UPDATED

Apr 18, 2026

JOB OVERVIEW

NOW HIRING
Client Support Specialist
Health Insurance Agency | Remote | Full-Time VA | $4–$8/hr + Commission opportunities

ABOUT US
We are a growing health insurance agency dedicated to helping individuals and families across the United States find the right health coverage. Our team operates in a fast-paced, remote-first environment where every tea ---------- mber plays a vital role in delivering exceptional service. We are expanding and looking for a talented Virtual Assistant to join our team and grow with us.
WHAT WE OFFER
Competitive hourly pay of $4–$8/hour based on experience, plus commission opportunities.
A clear path for growth — top performers will have opportunities for increased pay, expanded responsibilities, and leadership roles.
Fully remote position — work from anywhere with a reliable internet connection.
A supportive, team-oriented culture where your contributions are valued and recognized.
Hands-on training and exposure to the U.S. health insurance industry, building valuable long-term skills.

POSITION OVERVIEW
We are looking for a highly skilled Client Support Specialist to serve as the primary point of contact for our clients after the sale is made. You will be the face and voice of the agency, guiding policyholders through their health insurance benefits, resolving issues, and ensuring an exceptional client experience. This role requires outstanding English communication skills, a professional phone presence, and the ability to navigate the complex U.S. health insurance landscape with confidence.

KEY RESPONSIBILITIES
Serve as the main point of contact for all post-sale client inquiries via phone, email, and messaging platforms.
Guide clients through their health insurance plans, including coverage details, claims processes, provider networks, and benefit explanations.
Assist clients with enrollment changes, plan modifications, qualifying life events, and annual renewal support.
Troubleshoot and resolve billing discrepancies, claims issues, and coverage questions by coordinating with carriers and internal tea ---------- mbers.
Maintain detailed and accurate records of all client interactions in the agency CRM (GoHighLevel/GHL).
Proactively follow up with clients to ensure satisfaction, policy understanding, and retention.
Escalate complex cases to senior tea ---------- mbers or carriers as needed while keeping clients informed throughout the process.
Stay current on health insurance regulations, ACA guidelines, carrier updates, and plan changes that may impact clients.

REQUIRED QUALIFICATIONS
Impeccable spoken and written English — must sound natural, professional, and confident on live calls with U.S.-based clients.
Strong understanding of the U.S. health insurance industry, including ACA/Marketplace plans, Medicare, Medicaid, short-term health, and ancillary products.
Exceptional computer skills with the ability to quickly learn and navigate multiple software platforms simultaneously.
Minimum 1–2 years of experience in a client-facing support role, preferably in the insurance or healthcare industry.
Outstanding problem-solving skills with the ability to handle difficult client situations with professionalism and empathy.
Reliable high-speed internet connection, a quiet workspace, and professional-quality headset for calls.

PREFERRED QUALIFICATIONS
Previous experience working in a U.S. health insurance agency or brokerage.
Familiarity with GoHighLevel (GHL) or similar CRM platforms.
Experience with carrier portals such as ---------- , SHOP, or direct carrier enrollment systems.
Licensed or willing to pursue health insurance licensing (state-specific).

HOW TO APPLY
Send your resume along with a brief cover message explaining why you are the right fit for this role. Please include:
• Your relevant experience • Your availability and time zone • Your internet speed test results

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all tea ---------- mbers.

SKILL REQUIREMENT

Medical Insurance Customer Service Customer Relationship Management

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Health Insurance Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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