Head of Customer Support (Remote | Full-Time)

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: TYPE OF WORK

Full Time

: SALARY

USD $1,500–$2,500/month (depending on ex

: HOURS PER WEEK

40

: DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

Head of Customer Support (Remote | Full-Time)

We're Moon Nude, a fast-growing direct-to-consumer brand creating thoughtfully designed quilted bags and accessories for women worldwide. We sell through our own Shopify store, Amazon, and TikTok Shop, and we're a small, founder-led, fully remote team building something much bigger.

As we continue to grow, we're bringing more of our operations in-house—and we're looking for an experienced Head of Customer Support to help build and lead our customer support function.

This is more than a customer service role. You'll play a key part in shaping the customer experience, building systems and processes, developing a high-performing team, and working closely with the founders to support the company's growth.

What You'll Do

- Lead our in-house Customer Support team.
- Transition support operations from an external agency to an internal team.
- Manage Gorgias, Shopify customer operations, and support workflows.
- Create and improve SOPs, documentation, and internal processes.
- Recruit, onboard, coach, and develop customer support tea ---------- mbers.
- Monitor KPIs and identify opportunities to improve efficiency and customer satisfaction.
- Collaborate with other teams to ensure a seamless customer experience.
- Explore and implement AI-powered tools to improve support operations.

What We're Looking For

- Experience leading Customer Support or Customer Experience teams.
- Strong ecommerce experience (Shopify preferred).
- Hands-on experience with Gorgias or a similar help desk platform.
- Experience building or improving support processes and SOPs.
- Experience hiring, training, and managing remote teams.
- Excellent written and verbal English communication skills.
- Highly organized, proactive, and comfortable working independently.
- Someone who enjoys building systems and continuously improving the way things work.

Bonus Points

- Experience supporting Amazon and/or TikTok Shop customers.
- Experience implementing AI tools for customer support.
- Experience in a fast-growing DTC ecommerce brand.
- Experience scaling support teams and operations.

Why Join Moon Nude?

- Work directly with the founders and make a real impact.
- Help build and shape an entire department from the ground up.
- Join a growing international ecommerce brand.
- Fully remote with opportunities to grow as the company expands.

How to Apply

If this sounds like a role you'd enjoy, we'd love to hear from you!

Please complete our application form here:
----------

Please take your time answering the questions—we carefully review every application.

We can't wait to meet you!

SKILL REQUIREMENT

Customer Support Management Customer Service Gorgias

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Head of Customer Support (Remote | Full-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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