HawkSoft Technical Support Associate

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: TYPE OF WORK

Full Time

: SALARY

PHP162/hour + benefits

: HOURS PER WEEK

40

: DATE UPDATED

Aug 17, 2026

JOB OVERVIEW

We are looking for a HawkSoft Technical Support Specialist to assist users with troubleshooting, system navigation, and day-to-day questions related to HawkSoft.

Responsibilities:

- Provide technical support and guidance to HawkSoft users.
- Troubleshoot HawkSoft issues and identify appropriate solutions.
- Walk users through system features, settings, and workflows.
- Explain technical processes clearly to non-technical users.
- Document recurring issues and solutions.
- Escalate complex issues when necessary.

Requirements:

- Hands-on HawkSoft experience is REQUIRED.
- U.S. insurance experience or background is strongly preferred.
- Experience in insurance agency operations or application support is a plus.
- Strong troubleshooting and problem-solving skills.
- Excellent English communication skills.
- Able to explain technical information clearly and patiently.
- Comfortable working independently in a remote environment during US EST hours

Screening Questions:

1. How many years have you used HawkSoft?
2. Do you have experience working with U.S. insurance agencies or U.S. insurance processes? Please describe.

We offer paid training along with the following benefits:
- SSS
- Philhealth
- Internet reimbursement
- 13th month pay
- Dental benefits
- paid time offs and paid holiday offs
- birthday leave
- a lot more

Interested applicants are requested to send their resume and cover letter and answers to the screening questions to ----------

SKILL REQUIREMENT

Technical Support Insurance

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HawkSoft Technical Support Associate

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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