HVAC Home Warranty Authorization & Customer Service Virtual Assistant

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: TYPE OF WORK

Any

: SALARY

$4-$8 HR

: HOURS PER WEEK

30

: DATE UPDATED

Aug 20, 2026

JOB OVERVIEW

HVAC Home Warranty Authorization & Customer Service Virtual Assistant

Part-Time | Long-Term | U.S. HVAC Company
Pay: $4–$6 USD/hour depending on experience
Starting Hours: Approximately 20 hours/week with opportunity to grow

We are a growing HVAC company in the United States looking for a reliable, organized, and confident Virtual Assistant to help with **customer phone calls, scheduling, and home warranty authorizations**.

This is NOT just a data-entry position. You must be comfortable speaking with American homeowners and calling home warranty companies on our behalf.

Main Responsibilities

* Answer incoming customer phone calls professionally
* Schedule and confirm HVAC service appointments
* Call home warranty authorization departments
* Wait on hold and follow up with warranty companies when necessary
* Submit technician diagnosis and repair information for authorization
* Provide model numbers, serial numbers, diagnosis, parts, labor, and pricing information provided by our technicians
* Obtain and document authorization numbers
* Document approved amounts, customer responsibility, denials, and next steps
* Follow up on pending authorizations
* Contact homeowners after approval and schedule repairs
* Keep accurate notes on every warranty claim
* Update spreadsheets, CRM, or dispatch software
* Follow up on outstanding jobs when needed

Who We're Looking For

**Strong preference will be given to applicants who have previous experience with:**

* HVAC companies
* Home warranty companies
* HVAC dispatching
* Home warranty authorization
* Plumbing, electrical, appliance repair, or other U.S. home-service businesses

Experience working with companies such as **American Home Shield, 2-10 Home Buyers Warranty, Choice Home Warranty, First American Home Warranty, or similar home warranty companies** is a BIG PLUS.

Requirements

* Excellent spoken English
* Comfortable speaking on the phone with U.S. customers
* Professional and friendly phone personality
* Comfortable handling frustrated or upset customers
* Strong attention to detail
* Reliable internet connection
* Quiet work environment
* Reliable computer and headset
* Able to work during U.S. Eastern Time business hours
* Able to learn our processes quickly
* Honest, dependable, and looking for a long-term position

IMPORTANT — How to Apply

Please send the following:

1. Your resume/CV

2. A short description of your HVAC, home warranty, dispatch, or home-service experience.**

3. Tell us which home warranty companies you have personally worked with.**

4. Tell us which HVAC/dispatch software you have used (ServiceTitan, Housecall Pro, Jobber, FieldEdge, etc.).**

5. Send a 60–90 second voice recording introducing yourself and describing your previous experience.**

6. Answer this question:

A technician completes a home warranty service call and diagnoses a failed condenser fan motor. The technician gives you the model number, serial number, diagnosis, repair cost, and notes.

**Explain step-by-step what you would do from receiving those notes until the repair is authorized and scheduled with the homeowner.**

Please do not use AI to answer this question. We want to understand your actual experience and process.

Subject Line

Use the subject:

**HVAC WARRANTY VA – [YOUR NAME]**

Applications that do not follow these instructions will not be considered.

We are looking for someone who wants to grow with our company long-term. As our HVAC company grows, there will be an opportunity for additional hours and responsibilities.

SKILL REQUIREMENT

English Speaking

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HVAC Home Warranty Authorization & Customer Service Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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