# Guest Services & Operations Coordinator ### Remote · Full-Time Weekends - CST · Short-Term Rental Property Management

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: TYPE OF WORK

Full Time

: SALARY

1000

: HOURS PER WEEK

40

: DATE UPDATED

Aug 3, 2026

JOB OVERVIEW

# Guest Services & Operations Coordinator
### Remote · Full-Time · Short-Term Rental Property Management

**To be considered:** please submit your resume **and** a 60-second voice recording introducing yourself and sharing why you're a great fit for this role.

---

## About the role — read this carefully

This is a **dual-function Guest Services *and* Operations role**, not a guest-facing-only position. You will be the front line for guest and owner communication **and** a key coordinator keeping daily operations running — data, tracking, reporting, and maintenance coordination all sit inside this seat.

We're being upfront about the full scope because we want the right fit. It is a busy, multi-threaded role — but it is built to be manageable by organized individuals because it runs on our internal operations hub, which automates and streamlines most of the repetitive work (more on that below). You will not be juggling everything by hand.

Minimum **2 years** of relevant experience required.

---

## What you'll do

**Guest & owner communication**
- Handle guest and owner inquiries and escalations by phone, email, and messaging platforms
- De-escalate issues with professionalism, empathy, and clarity
- Monitor check-ins and check-outs and keep guests informed
- Identify and action upsell opportunities (early check-in, extra nights, add-ons)

**Operations & coordination**
- Coordinate turnovers with cleaners and keep the schedule accurate
- Coordinate maintenance across owners, cleaners, and vendors — schedule work, track progress, and keep records current in Asana and Slack
- Work across Guesty and connected platforms (e.g., Furnished Finder) to keep reservations and listings accurate
- Follow up on open items until they're fully resolved — nothing falls through the cracks

**Data, tracking & reporting**
- Maintain accurate records and trackers across our systems
- Keep guest, vendor, and reservation data clean and consistent
- Contribute to daily, weekly, and monthly reporting (largely auto-generated by the hub — you review and add context, not build from scratch)
- Log complaints, feedback, and resolution outcomes

**Quality**
- Calls are quality-assured and there is a team scorecard — we use these to coach and support, not to catch people out

---

## How this role is supported — our operations hub

Most of what makes this role sound like "a lot" is handled by our internal hub, so your time goes to judgment and guest care, not busywork:

- **AI-assisted guest messaging** drafts replies for you — grounded in each property's facts, saved replies, and knowledge base — and can auto-send routine responses within guardrails, so you're not typing the same answers all day.
- **A per-property knowledge base** means once an answer is captured, the system reuses it — the tools get smarter over time so you repeat yourself less.
- **Automated work orders** turn maintenance issues into tracked tasks and route them to vendors, so coordination isn't all manual.
- **A unified inbox and alerts dashboard** surfaces what needs attention across channels in one place, so you're not hunting across multiple inboxes and trackers.
- **Automated guest reminders** (check-in info, trash day, ID verification, and more) go out on their own.
- **Automated call QA and reporting** handle scoring and much of the daily/weekly/monthly reporting for you.
- **ID verification and fraud checks** are automated end-to-end, including chasing guests who haven't completed them.

You'll be trained on the hub, and we're actively expanding it to remove more manual work over time.

---

## We're looking for someone who has

- Customer service and conflict-resolution experience
- Comfort with Guesty, Turno, Asana, Slack, and Google Workspace (Docs, Sheets)
- Strong professional communication, verbal and written
- Vendor coordination and task-management experience
- Familiarity with WhatsApp, DocuSign, and email management
- Sales / upselling experience (a plus)
- The ability to stay calm and solution-focused under pressure

## Ideal candidate traits

- Reliable, detail-oriented, and resourceful
- A proactive communicator and natural problem-solver
- A strong multitasker who manages deadlines and follows through
- Comfortable working remotely with a high level of autonomy

## Details

- Remote
- Full-time (some weekday availability may be required for schedule swaps etc.)
- Competitive hourly rate or salary based on experience
- Real opportunities for growth within a fast-growing company

---

## Ready to apply?

Send your resume **and** your 60-second voice recording. We look forward to hearing from you!

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# Guest Services & Operations Coordinator ### Remote · Full-Time Weekends - CST · Short-Term Rental Property Management

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?