Guest Operations & Research Specialist

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TYPE OF WORK

Full Time

SALARY

$3.5 Per Hour

HOURS PER WEEK

40

DATE UPDATED

Mar 19, 2026

JOB OVERVIEW

Shifts: 8:00 AM – 4:00 PM or 4:00 PM – 12:00 AM EST (Florida Time)
Pay: $2.00 – $3.50/hr (Performance-based growth)

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The Role
Manage high-stakes logistics and guest happiness for a Florida-based vacation rental agency. You will follow strict SOPs to ensure 100?curacy in every guest interaction and property task.

Key Tasks
* Omnichannel Comms: Handle inquiries via Airbnb, Vrbo, ---------- , and Gmail.
* Voice Support: Answer incoming guest calls professionally using Google Voice.
* Logistics: Create 3-day cleaning schedule reports and manage community check-in applications.
* Parking & Payments: Calculate $25/night parking fees and request payments via Cloudbeds or Airbnb.
* Growth Research: Scout new condo communities and review new property listings.
* Reviews: Evaluate stays and post 5-star reviews for "Good" guests.

Requirements
* Fluent English (Spanish is a major bonus).
* High-speed internet for reliable voice calls
* Extreme attention to detail and the ability to strictly follow SOPs.

Compensation
* Weeks 1–2: $2.00/hr
* Weeks 3–4: $2.50/hr
* Month 2: $3.00/hr
* Month 3+: $3.50/hr

How to Apply: We will contact qualified candidates directly with a link to interview via Google Meet.

SKILL REQUIREMENT
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