Guest & Operations Associate

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$750/month

: HOURS PER WEEK

48

: DATE UPDATED

May 20, 2026

JOB OVERVIEW

WAYPOINT STAYS
Remote Hospitality Operations Manager (Full-Time / Long-Term)

Waypoint Stays is a growing boutique short-term rental management company managing vacation rentals in the Smoky Mountains and Mississippi markets. We are looking for a highly proactive, hospitality-focused Operations Manager to help oversee daily guest operations, property coordination, and overall hospitality experience.

This is NOT a simple virtual assistant role. We are looking for someone who thinks ahead, notices problems before management has to, communicates quickly and warmly, takes ownership, and thrives in fast-paced hospitality operations.

CORE RESPONSIBILITIES

• Monitor Airbnb, VRBO, ---------- , and direct booking reservations
• Review guest reservations for red flags, suspicious activity, incomplete registrations, poor reviews, age requirements, and rule violations
• Ensure all reservations receive proper communication and onboarding messages
• Monitor and respond to guest communications quickly and professionally
• Assist guests with check-in issues, smart locks, and property questions
• Learn each property thoroughly to confidently answer guest questions
• Monitor Ring cameras and smart locks for operational/security and house-rule compliance when needed
• Coordinate with cleaners, maintenance, and vendors
• Review cleaner photos and ensure properties are guest-ready before arrivals
• Handle guest concerns and help turn negative experiences into positive ones
• Assist with damage claims, resolutions, reviews, and operational follow-through
• Help identify operational problems before management has to notice them
• Support onboarding and setup of new properties as the company grows

SYSTEMS WE USE

• OwnerRez
• Airbnb
• VRBO
• ----------
• HostBuddy
• Happy Guest
• Turno
• Ring Cameras
• Schlage
• Notion
• Google Workspace

Strong preference will be given to candidates with prior Airbnb and OwnerRez experience.

RESULTS / PERFORMANCE EXPECTATIONS

• Help maintain an overall guest review rating of 4.9 stars or higher
• Maintain 100% response rate to guest inquiries and operational messages
• Maintain guest response times of 5 minutes or less during scheduled shifts whenever possible
• Ensure no reservations or guest communications are missed
• Ensure properties are guest-ready prior to arrivals
• Maintain strong operational organization and follow-through
• Ensure maintenance and operational issues are tracked through completion
• Help identify and address operational problems proactively

REQUIREMENTS

• Prior hospitality, guest communication, or short-term rental experience strongly preferred
• Very strong written and spoken English
• Extreme attention to detail
• Outstanding customer service and hospitality mindset
• Strong problem-solving and critical-thinking ability
• Ability to multitask in a fast-paced environment
• Ability to stay highly responsive and engaged during scheduled shifts
• Ability to work independently without constant supervision
• Reliable high-speed internet
• Backup internet and power preferred
• Ability to work weekends
• Ability to work overnight Philippines hours (daytime U.S. coverage)

TO APPLY

Please email the following to ----------

1. Resume

2. Short introduction video Record a Video:
Record a 2-3 minute video answering the following questions:
Introduce Yourself: Tell us a bit about yourself and explain why you applied for this job.
Prior Experience: Describe your prior experience with Airbnb and the hospitality industry.
Goals and Passions: Share your goals and what you are passionate about.
Ensure the video is accessible (e.g., unlisted YouTube link, Google Drive link with appropriate sharing settings).

3. Internet speed test screenshot

4. Your availability and preferred schedule

5. Experience with OwnerRez, Airbnb, or other short-term rental software

Attention to detail matters greatly in this role. To help us identify applicants who carefully read instructions, please include the word “Bubblegum” somewhere in the subject line of your email application.

We are specifically looking for someone who takes initiative and thinks ahead. We value ownership, communication, urgency, hospitality, and follow-through more than simply completing assigned tasks.

COMPENSATION

Starting pay: $750/month USD

This role has strong long-term growth potential. Compensation will increase over time based on performance, reliability, operational ownership, initiative, responsiveness, and overall contribution to the company.

We are looking for someone who wants to grow long-term with the business and take on increasing levels of responsibility as trust and operational leadership develop.

SKILL REQUIREMENT

Short Term Rentals Airbnb Vrbo

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0126
Total Execution Time	0.0139

GET DATA

No GET data exists

MEMORY USAGE

1,513,648 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Guest-Operations-Associate-1651859

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0072 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1651859 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 774318 LIMIT 1
0.0008	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1651859 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-26',ej.date_added) duration_days, DATEDIFF('2026-08-26',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-26',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1651859'
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1651859
0.0009	UPDATE employer_jobs SET hit_counts = '*May-20-2026=223May-21-2026=716May-22-2026=84May-23-2026=73May-24-2026=48May-25-2026=35May-26-2026=22May-27-2026=17May-28-2026=14May-29-2026=10May-30-2026=3May-31-2026=13Jun-01-2026=19Jun-02-2026=15Jun-03-2026=12Jun-04-2026=6Jun-05-2026=7Jun-06-2026=2Jun-07-2026=5Jun-08-2026=4Jun-09-2026=8Jun-10-2026=4Jun-11-2026=4Jun-12-2026=7Jun-13-2026=6Jun-14-2026=6Jun-15-2026=3Jun-16-2026=3Jun-17-2026=1Jun-18-2026=6Jun-19-2026=1Jun-20-2026=1Jun-21-2026=4Jun-22-2026=1Jun-23-2026=2Jun-24-2026=2Jun-25-2026=1Jun-26-2026=1Jun-27-2026=1Jun-28-2026=4Jun-29-2026=3Jun-30-2026=5Jul-01-2026=4Jul-02-2026=2Jul-03-2026=4Jul-04-2026=5Jul-05-2026=1Jul-06-2026=5Jul-07-2026=7Jul-08-2026=3Jul-09-2026=4Jul-10-2026=3Jul-11-2026=11Jul-12-2026=3Jul-15-2026=2Jul-17-2026=1Jul-18-2026=1Jul-19-2026=3Jul-20-2026=1Jul-21-2026=5Jul-22-2026=5Jul-23-2026=4Jul-24-2026=3Jul-26-2026=3Jul-27-2026=3Jul-28-2026=2Jul-29-2026=7Jul-30-2026=3Jul-31-2026=7Aug-01-2026=2Aug-02-2026=5Aug-03-2026=7Aug-04-2026=2Aug-05-2026=9Aug-06-2026=1Aug-07-2026=1Aug-08-2026=7Aug-10-2026=2Aug-11-2026=3Aug-12-2026=2Aug-13-2026=1Aug-15-2026=1Aug-16-2026=3Aug-17-2026=1Aug-18-2026=2Aug-19-2026=3Aug-20-2026=1Aug-21-2026=1Aug-22-2026=2*Aug-26-2026=1' WHERE job_id= '1651859'
0.0007	`UPDATE employer_jobs SET monthly_hits = '*May-2026=1258Jun-2026=144Jul-2026=102*Aug-2026=57' WHERE job_id= '1651859'`
0.0010	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1651859' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1651859
0.0009	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '774318' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1787699407
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Guest-Operations-Associate-1651859
csrf-token	86c018fbfc3a6feccb19bd116a9a3bc3

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.217
HTTP_DNT

Guest & Operations Associate

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?