GoHighLevel Conversation AI + LC Phone Specialist — Voice AI / SMS / Human Handoff

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: TYPE OF WORK

Gig

: SALARY

20 to 45 hr

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

We are building ASC Edge VIP, a personal AI communications assistant inside GoHighLevel.

The broader product, snapshot, onboarding flow, pricing plans, and Voice AI agent already exist.

We are not looking for a general GHL developer, funnel builder, website person, or basic automation specialist.

We need someone who is highly experienced specifically with:

* GoHighLevel Conversation AI
* SMS Auto-Pilot
* Voice AI
* LC Phone / Twilio
* inbound and outbound SMS routing
* human takeover and AI resume
* bot sleep/wake behavior
* contact recognition
* Knowledge Base responses
* calendar booking from text conversations
* workflows and Conversation AI triggers
* call summaries / transcription
* SMS troubleshooting and deliverability

Immediate problem to solve

Inbound SMS messages are reaching the GHL Conversations inbox correctly, but our Conversation AI replies are currently inconsistent.

We need someone who can diagnose and make the texting layer reliable.

Paid test assignment

We will provide access to a disposable test account.

Your first assignment is to make all of the following work:

1. Incoming SMS automatically receives an AI response.
2. AI answers correctly from the account Knowledge Base.
3. AI maintains context through a 10–20 message conversation.
4. AI checks a connected calendar and schedules an appointment by text.
5. Certain messages trigger escalation to the account owner.
6. Owner can manually take over a conversation.
7. AI stops responding while the human is handling it.
8. AI can safely resume routine handling afterward.
9. Existing contacts are recognized and handled according to their rules.
10. Configuration can be reproduced in a fresh VIP snapshot account.

Product concept

The customer teaches the assistant:

* who they are
* what they do
* who deserves their attention
* who should be screened
* what counts as urgent
* what the AI may answer
* when a human should take over

The end goal is:

AI handles the routine 80% of calls and texts while the professional steps in when judgment, relationship, negotiation, or authority actually matters.

Required experience

Please do not apply unless you have personally built and debugged GHL Conversation AI bots that autonomously respond to SMS.

Your application should answer these two questions:

1. An inbound SMS appears correctly in Conversations, but the Conversation AI bot responds only intermittently. What are the first things you would check, in order?

2. A human manually takes over a text conversation from the AI. How would you configure the system so the AI stops immediately and can safely resume later?

We care much more about your answers to those questions than a long résumé.

Engagement

Start with a 2–4 hour paid technical test.

If you solve the issue cleanly and understand the architecture, there is ongoing work available as we harden and scale the product.

Important

If most of your GoHighLevel experience is:

* funnels
* landing pages
* websites
* basic workflows
* snapshots

this is probably not the assignment.

We specifically need someone who knows the telephony + SMS + Conversation AI layer extremely well.

⸻

I’d post essentially that exact version on Upwork or a GHL-specific community.

The phrase I would put in the first two lines is:

This is NOT a funnel-building job. We need a GHL Conversation AI / LC Phone specialist who can debug autonomous SMS conversations.

Text me at WhatsApp ----------

SKILL REQUIREMENT

Marketing Automation GoHighLevel

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GoHighLevel Conversation AI + LC Phone Specialist — Voice AI / SMS / Human Handoff

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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