German-Speaking Customer Support VA for Fashion E-Commerce Store (Part-Time)

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: TYPE OF WORK

Part Time

: SALARY

400

: HOURS PER WEEK

12

: DATE UPDATED

Sep 14, 2026

JOB OVERVIEW

We are Mira Berlin, a growing online fashion store selling to customers in Germany. We are looking for a reliable, German-speaking customer support assistant to handle our customer communication.

IMPORTANT: You must be able to write fluent, natural German (C1/C2 level). All customer communication is in German. Please do not apply if you cannot write German at a native or near-native level.

YOUR TASKS
- Answer customer emails and chat messages in German (order status, shipping questions, sizing, returns, refunds)
- Check order and tracking status in Shopify and give customers a clear update
- Handle returns and refund requests according to our guidelines
- Monitor and reply to comments and messages on our Facebook and Instagram ads
- Flag problems (lost parcels, angry customers, supplier issues) to the store owner
- Keep a simple daily log of tickets handled

REQUIREMENTS
- Fluent written German (must-have) and good English for internal communication
- Experience with customer support for an online shop (Shopify experience is a plus)
- Friendly, patient and professional writing style
- Reliable internet connection and available to check messages every day, including weekends (short check is fine)
- Able to follow written procedures (SOPs) and templates exactly
- Discreet and trustworthy: you will handle customer data

WHAT WE OFFER
- Long-term, stable part-time position with room to grow into more hours and more responsibility (order processing, store admin)
- Clear templates, SOPs and training videos, so you know exactly what to do
- Direct communication with the owner, quick decisions
- Paid weekly or bi-weekly, on time, every time

HOURS
Around 1-2 hours per day, 7 days a week (approx. 10-15 hours per week) to start. Response times matter more than fixed hours: customer messages should be answered within 12-24 hours.

HOW TO APPLY
To make sure you have read this, please start your application with the word "BERLIN" and include:
1. A short introduction written in English (5-8 sentences) about your customer support experience
2. In German: how you would reply to a customer who asks "Wo ist meine Bestellung? Ich warte schon 10 Tage."
3. Your available hours and your time zone
4. Your expected monthly rate

SKILL REQUIREMENT

Customer Support Email Support German Language

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German-Speaking Customer Support VA for Fashion E-Commerce Store (Part-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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