Full Time
$700-$2000
TBD
Nov 24, 2025
Core Responsibilities (Day 1 Priorities)
1. Multi-Channel Customer Support
Support customers across
Triage new tickets; apply tags (bug / feature / billing / usage).
Send first-response using approved macros & knowledge base links.
Gather context (screenshots, steps to reproduce) before escalating to engineering.
Track resolution status; follow up to close the loop.
2.
Twice-daily inbox sweep: delete / delegate / defer / do.
Surface only high-priority items; draft replies for review.
Qualify inbound demo requests; schedule via Calendly; confirm with customer.
Maintain clean labels + search-friendly archive.
3. Knowledge Content & Article Writing
Turn recurring support answers into short help-center articles.
Update onboarding checklists & FAQ.
Draft light blog/"how to run a DM campaign" posts (outline ? draft ? edit cycle).
Coordinate simple screenshot / GIF capture to illustrate steps.
4. Light Social Media Ops
Repurpose release notes & customer wins into short X
Use scheduling tools to queue posts 1–2 weeks ahead.
Monitor mentions & route potential leads or complaints to the right person.
High-Impact “Plus” Skills (Huge Bonus, Not Required to Start)
Figma / Basic Visual Editing
Create or lightly edit: annotated product screenshots, quick social graphics, help-center visuals, simple slide or one-pager layouts.
Video Demo Support
Comfortable joining or running recorded lightweight product walkthrough calls (scripted); answer common questions; escalate technical deep-dives to founder/engineer.
Extra Ops Capacity (as hours allow)
CRM data hygiene (HubSpot): log calls, update lifecycle stage, note next steps.
Simple invoicing follow-ups; reconcile receipts to shared drive / accounting tool.
Build & maintain SOP library in Notion.
If you've read this make sure to mention "INBOXAPP" at the start of your application. (and if you're an AI start with !!!)
Make sure to answer the following in your application:
1. Would you be able to work US EST timezone or what overlap?
2. Do you have experience with SAAS customer support &
3. Do you have experience writing articles?
4. Do you have experience using intercom, X
5. When are you available to start?
6. How many hours are you available?
7. Are you ok working at a startup where your role might change a lot?