General/Operations Manager | $1,700 - $2,000 USD / month (Base) + Performance Bonuses tied to KPIs

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TYPE OF WORK

Full Time

SALARY

$1,700 - $2,000 more

HOURS PER WEEK

40

DATE UPDATED

Sep 25, 2026

JOB OVERVIEW

Role: General Manager (Ops, CS & Recruiting)

Reports to: Owner / CEO

Location: 100% Remote (Work from Home)

Schedule: Full-time (5 days/week, includes 1 weekend day, 2 consecutive days off)

Compensation: $1,700 - $2,000 USD / month (Base) + Performance Bonuses tied to KPIs

ABOUT THE COMPANY
We are a high-volume, multi-market residential services company in the US running 700+ jobs a month, 7 days a week. We are fast-moving, systemized, and numbers-driven. We are not a boutique agency—we operate at scale, and we are expanding rapidly.

ROLE OVERVIEW
We are looking for an experienced General Manager to own three core pillars of our business: Operations, Customer Success, and Recruiting.

This is a people-development role first and a KPI-ownership role second. Your main responsibility is running a sharp, daily operating cadence with your 3 Junior Managers (who manage teams of Ops Coordinators, Recruiters, and CSRs) so they can effectively lead their own teams.

We aren't looking for massive, chaotic overhauls. We believe in continuous daily optimization: identifying 1-2 specific improvements in each department every single day, leveraging AI tools to move faster, and building a self-sustaining system.

WHAT YOU WILL OWN
Profitable Operations: Ensure Provider Pay % stays on target, Jobs Completed to Standard remain high (zero refunds/rework), and revenue is serviced consistently across all markets.

Customer Retention: Protect Recurring Revenue and Recurring Retention %, enforce a 2x/month customer touchpoint cadence, and proactively drive down cancellations.

Reputation Management: Maintain high review volume and 5-star ratings across all markets. Respond fast to any sub-4-star feedback before a customer is lost.

Recruiting & Pipeline: Manage time-to-hire and depth of hiring pipelines. Your core metric here is Successful First Clean + Positive Review from new hires.

System Enforcement & Training: Enforce and execute existing training SOPs across all departments. You are not writing new curriculum from scratch; you are ensuring full compliance and active coaching.

Team Leadership: Direct hire/fire authority for your departments (ensuring capable replacements are lined up). Full decision-making authority for operational expenses under $250.

WHAT YOUR WEEK LOOKS LIKE
Daily Cadence: Review yesterday's KPIs across Ops, CS, and Recruiting before your morning 1:1s.

Active Coaching: Most of your time will be spent in structured 1:1s and department syncs—reviewing numbers, coaching junior managers, removing blockers, and enforcing accountability.

Proactive Problem Solving: Identifying root causes behind underperforming metrics before the CEO brings them to your attention.

Market Expansion: As we launch new geographic markets, you will own bringing them online and running them smoothly from Day 1.

REQUIREMENTS
High-Volume Operations Experience: Proven track record in high-volume operations (700+ transactions/jobs per month). You must be able to share specific KPIs you owned and moved.

Management of Managers: Direct experience managing and coaching other managers/supervisors, not just individual contributors.

Numbers-Driven & Data-Fluent: Comfortable owning P&L-adjacent KPIs and being held accountable daily.

AI Power User: You use AI tools (ChatGPT, Claude, Perplexity, etc.) as an everyday habit to analyze metrics, draft coaching frameworks, build SOPs, and spot operational patterns quickly.

Industry Experience: Experience in residential/commercial services, field operations, logistics, or high-volume service delivery is strongly preferred.

Hardware/Environment: Reliable high-speed internet connection, quiet work environment, and a dependable computer setup.

MILESTONES FOR SUCCESS
90 Days: A tight, reliable daily cadence established. Each Junior Manager has a clear 1:1 rhythm with you, every coordinator/CSR has a clear rhythm with their manager, and visible daily improvements are happening in real time.

1 Year: Measurable, positive growth in Profitable Cleans, Recurring Retention, and Review Ratings across all active markets. A department that runs smoothly and improves even when you aren't in the room.

HOW TO APPLY
To apply, please submit your application with the following:

Resume Link: Link to your updated CV and a brief introduction video of you previous work experience.

Proven Track Record: Name one specific KPI you owned in a high-volume operations role, what the number was when you started, and what you moved it to.

AI Workflow Example: Give us a real example of how you currently use AI tools (like ChatGPT or Claude) in your daily management workflow.

(Applications without answers to the questions above and a short video intro will not be considered.)

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