General Virtual Assistant/CSR

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: TYPE OF WORK

Gig

: SALARY

$670

: HOURS PER WEEK

40

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

ABOUT THE COMPANY:
We are a fast-growing UK-based, natural skin and hair care brand that sells directly to customers via ecommerce. We advertise on social media and Google. Our customer base is in the UK, and people who are looking for natural, effective solutions to hair and skin concerns.

As a key member of our team, you'll collaborate closely with our Philippine-based VA team, offering customer support through email (Gorgias), as well as managing comments and DMs on social media platforms. So, some experience of managing social comments would be a bonus, but not completely necessary. Additionally, you'll handle order creation and process refunds in Shopify.

The ideal candidate will possess exceptional written English skills and be able to communicate with empathy and understanding to facilitate an open and trusting relationship with our customers whilst addressing our customer’s needs.

You need to work both independently and as part of our growing ‘dream team’ and have the desire to truly listen and respond to delivering outstanding customer service.

THE ROLE:
We are looking for a diligent and trustworthy General Virtual Assistant with Customer Service experience who is willing to learn, is open, friendly and committed to providing a first-class customer experience. If you have all these qualities, then this might be the perfect job for you!

Training will be provided for you, so adapting to learning new tasks is important. The training will take place from 5th October 2026 online and cover key areas this role will require. You must have a strong and reliable internet connection and a computer that is able to handle Google Chrome and various online tools with ease to complete your role. We communicate via Slack and video calls.

To communicate with our team and customers, strong English communication and written skills are a must, as well as an open and friendly demeanour.

We are looking for someone to join our team by 5th October for a 4-month period; if this sounds like you, then you might be just what we are looking for!

Skills, Qualifications & Experience:

The following items will be part of your responsibility:
- Responding to customers’ requests/queries via email through ticketing platform Gorgias
- Creating, editing, and refunding orders in Shopify.
- Attending monthly team video meetings, regular training sessions and discussions
- Meeting targets including performance, sentiment and attendance

We would also like people to apply who have the following skills:
- Exceptional English language skills, both written and verbally.
- Strong interpersonal and communication skills and the ability to work effectively, with patience and great listening.
- Friendly, open and empathetic.
- Confident with change - we are growing and building lots of new ways of working
- Have good computer skills, preferably with experience in Shopify and Gorgias, Google suite, Slack and similar tools (we will train you on these!)
- Creative, a desire to connect with others and the desire to be part of a growing team.
- Trustworthy, self-motivated, have an "attention to detail" attitude and be able to work well with others in the team as well as on their own.

Requirements:
- Candidates must have a laptop that runs updated software and Google Chrome easily, and a smartphone to communicate with the team in some situations.
- Home DSL/Fiber Internet Connection with at least 5mbps. Fast, stable connection that is NOT interrupted is crucial.

Working Hours:
8 hours between the times of 2pm to Midnight PH time, 5 days a week across Monday-Sunday with an hour break.

How to Apply
If you are passionate about customer service, eager to learn, and looking for a long-term role with a supportive team, we would love to hear from you.

Please submit your application through this link:
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General Virtual Assistant/CSR

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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