General Customer Service Manager

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: TYPE OF WORK

Full Time

: SALARY

$6/hr

: HOURS PER WEEK

40

: DATE UPDATED

Aug 8, 2026

JOB OVERVIEW

General Customer Service Manager
We’re a fast-growing eCommerce company dedicated to delivering exceptional customer experiences across multiple marketplaces, including Amazon, eBay and our direct-to-consumer channels. As we scale, we’re looking for a seasoned Customer Service Manager who understands the intricacies of online retail, thrives in a dynamic environment, and has a proven track record of building and leading high-performing support teams.
Are you ready to lead with purpose, solve problems with precision, and bring energy to a fast-moving eCommerce team? We are looking for a motivated General Customer Service Manager to join our growing support organization. We are looking for hands-on leaders who thrive in the details, love data, and know how to rally a team.
What You'll Do:

• Manage ticket flow, assignment, and escalations
• Conduct QA reviews and coach team on empathy and resolution quality
• Monitor performance and drive continuous improvement
• Be the calm in the storm during peak volume

What You Bring:

• Experience in high-volume support environments
• Strong empathy and customer-first mindset
• QA experience or exposure to support quality frameworks
• Skilled in team coordination and escalation handling

Requirements:
• 3+ years experience in customer service or logistics support
• Strong phone communication and follow-up discipline
• Intermediate Excel skills (filters, lookups, formulas)
• Detail-oriented and comfortable managing operational data
• Ability to lead a small team and prioritize tasks effectively
What We Offer:
• The opportunity to lead customer service operations in a dynamic eCommerce environment.
• A collaborative, growth-oriented culture.
• Competitive salary and performance-based incentives.
• HMO

Note: Please send a link to your updated CV, failure to comply will not move forward with the interview.
Ready to lead with impact? Apply now and help us shape the future of customer experience. We’re excited to meet leaders who care deeply about people, process, and performance.

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General Customer Service Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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