GUEST COMMUNICATION COORDINATOR — MORNING SHIFT (PART-TIME, REMOTE)

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: TYPE OF WORK

Part Time

: SALARY

USD 7/hr

: HOURS PER WEEK

15

: DATE UPDATED

Apr 12, 2026

JOB OVERVIEW

GUEST COMMUNICATION COORDINATOR — MORNING SHIFT (PART-TIME, REMOTE)

About Ariser
Ariser manages 12 serviced apartments in Central Switzerland. We
provide high-quality short-term stays for business travelers and
tourists. Our team is small, efficient, and technology-driven — we use
a PMS, channel manager and own management software, smart locks, and
automated workflows to keep operations lean.

About the Role
We are looking for a proactive, reliable guest communication
specialist to own the morning shift (08:00–14:00 CET, Monday to
Friday). You will be the first point of contact for our guests — on
the phone, via messaging platforms, and in writing.

This is a part-time role with approximately 10–15 effective hours per
week. On a typical morning, you'll handle 2–5 phone calls and 2–5
written messages (guest inquiries, booking changes, coordination with
our on-site cleaning and maintenance team).

Important: We are looking for someone who is already working in
STR/hospitality during these hours and can integrate our properties
into their existing workflow. We pay for effective work time, not
standby. You should be online and responsive during the morning
window, but we understand you may be supporting other clients
simultaneously.

What You'll Do
• Guest Communication (Phone & Written): Answer incoming calls,
respond to guest messages on Airbnb and ---------- — from first
inquiry through check-out. Tone: professional, warm,
solution-oriented.
• Problem-Solving: Handle guest issues (smart lock access, heating,
Wi-Fi, noise) with empathy and speed. Escalate only when necessary.
• Operations Coordination: Keep our on-site team (cleaners, handyman)
updated via WhatsApp. Track tasks in Trello. Ensure smooth turnovers
between stays.
• Booking Management: Process reservation changes, cancellations, and
special requests across platforms.

What We're Looking For
• 1+ years of hands-on experience in guest communication for
short-term rentals or hospitality
• Excellent spoken and written English — you will be on the phone with
international guests who need clear, confident communication
• Proactive mindset — you don't wait for instructions. You see what
needs to be done and you do it. You think ahead, flag issues before
they escalate, and suggest improvements.
• Reliability — stable high-speed internet, computer, and mobile
phone. No exceptions.
• Tool proficiency — Airbnb, ---------- , Google Workspace, WhatsApp,
Trello. You know what a PMS and channel manager are.

Schedule & Compensation
• Hours: 10–15 hours/week (part-time)
• Availability: Monday–Friday, 08:00–14:00 CET
• Rate: Hourly
• Start: Immediately
• Duration: Long-term / ongoing

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HOW TO APPLY — VOICE SAMPLE REQUIRED

To be considered, please submit ALL of the following:

1. Your CV
2. References from previous hospitality or STR roles
3. A short voice recording (1-2 minutes total)

For the voice recording, please go through these 3 guest scenarios as
if you were actually speaking to a guest on the phone. Speak
naturally, in your own words — just cover the key points of each
scenario.

SCENARIO 1 — WELCOME CALL
A guest calls because they just arrived and can't get the electronic
door lock to open.
? Greet them, ask what they see on the lock display, walk them through
the unlock process (enter code, wait for green light, push handle
down), ask if they need anything else.

SCENARIO 2 — COMPLAINT HANDLING
A guest calls to say the heating isn't working.
? Show empathy, ask which apartment, promise to contact maintenance
within 30 minutes, suggest the extra blanket in the bedroom closet as
a temporary fix.

SCENARIO 3 — OUTBOUND CHECK-IN CALL
You're calling a guest who checked in yesterday to check if everything is okay.
? Introduce yourself, ask if the apartment is comfortable, offer local
recommendations, remind them to reach out anytime.

Format: Voice memo, MP3, or any audio file. Applications without a
voice sample will not be reviewed.

??????????????????????????????????????

We value quality over quantity. If you're someone who takes ownership
and genuinely cares about guest experience, we'd love to hear from
you.

SKILL REQUIREMENT

Short Term Rentals Communication English Proficiency

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GUEST COMMUNICATION COORDINATOR — MORNING SHIFT (PART-TIME, REMOTE)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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