GHL Specialist - Customer Support

Stri CRM is a fast-growing SaaS company serving land investors with an all-in-one CRM platform built on GoHighLevel. We launched in April 2025 and are approaching 150 users. We are scaling rapidly with ambitious growth goals.
Our tech stack includes:
- GoHighLevel (core platform)
- AI integrations (Sales Coach product)
- Automation workflows
- API integrations
- Custom snapshot configurations
- Third-party tools (Marketers Toolkit, HL Pro Tools, project management plugins)

The Role
We need a GoHighLevel power user who can take ownership of our platform's technical infrastructure. This is not a "set it and forget it" role, you'll be actively building, troubleshooting, optimizing, and innovating within GHL daily.

What You'll Own:
- Automation & Workflows
- Design and implement complex multi-step automation sequences
- Build follow-up campaigns, lead nurturing workflows, and customer lifecycle automations
- Troubleshoot broken workflows and optimize existing automations
- Create automation documentation for team reference
- Technical Integration
- Configure and maintain API connections
- Set up webhooks for third-party integrations
- Integrate external tools (skip tracing, AI systems, project management)
- Build data flows between systems
- Platform Management
- Maintain and update our GHL snapshot configuration
- Manage custom fields, pipelines, and opportunity stages
- Configure forms, surveys, and website elements
- Set up and maintain sub-accounts for customers
- Feature Implementation
- Roll out new GHL features to users (global search, project management, Marketers Toolkit)
- Embed and organize apps within folder structures
- Configure user permissions and access controls
- Test new features before company-wide deployment
- Customer Support & Documentation
- Troubleshoot customer issues within GHL
- Create Loom tutorials for common workflows
- Maintain internal documentation of system architecture
- Train tea ---------- mbers on new features and processes

Must-Have Skills
- GoHighLevel Expertise (Required)
- 2+ years hands-on GHL experience - we need someone who has lived in this platform
- Deep understanding of GHL's automation builder (triggers, conditions, actions, delays)
- Experience managing multi-location setups or white-label configurations
- Strong knowledge of GHL's contact/opportunity management
- Familiarity with GHL's form builder, website builder, and funnel system
- Understanding of GHL pricing tiers and feature limitations

Technical Skills (Required)
- API & Webhook experience - you should be comfortable reading API documentation and configuring endpoints
- Basic understanding of JSON and how data structures work
- Experience with third-party integrations via Zapier, ---------- , or native connections
- Troubleshooting mindset - able to diagnose why automations break

Bonus Skills (Highly Valued)
- n8n experience - this is a significant advantage as we're exploring workflow automation outside GHL
- Understanding of Airtable or similar database tools
- Experience with AI integrations (OpenAI, Gemini, etc.)
- Familiarity with land investing/real estate CRM workflows
- Experience building custom apps or plugins for GHL
- Basic HTML/CSS for GHL page customization

Who You Are
- Self-directed problem-solver - You don't need hand-holding. If something breaks, you investigate, test solutions, and fix it.
- Documentation-oriented - You naturally document your work because you understand that systems need to be maintainable by others.
- Detail-obsessed - You test your automations thoroughly. You think about edge cases. You double-check your work.
- Communication-strong - This is a customer-facing role. You will be expected to hop on calls with users to troubleshoot issues, walk through systems, and explain solutions. Strong English communication, both written and verbal, is required. You should be comfortable speaking clearly, guiding conversations, and representing the company professionally.
- Growth-minded - You stay current with GHL updates, watch platform training, and continuously improve your skills.
- Reliable & responsive - We're in different time zones, but you're consistently available, hit deadlines, and communicate proactively.

This role is NOT for you if:
- You've only built basic funnels and haven't touched workflows
- You freeze up when things don't work as expected
- You need constant direction on what to do next
- You're intimidated by APIs, webhooks, or technical documentation

What Success Looks Like
Month 1:
- Successfully audit our current GHL setup and identify optimization opportunities
- Fix 3-5 existing workflow issues independently
- Build and deploy 1 new automation based on customer feedback
- Complete documentation of our snapshot architecture

Month 3:
- Own all GHL troubleshooting and customer technical support
- Successfully integrate 2-3 new third-party tools
- Reduce automation failure rate by 50%
- Train 2 tea ---------- mbers on specific GHL functions

Month 6:
- Independently architect and deploy major feature rollouts
- Contribute ideas for new product features leveraging GHL capabilities
- Mentor junior tea ---------- mbers or contractors on GHL best practices
- Help us scale to 1,000+ users without breaking systems

Compensation & Growth
- Starting: $3-6/hour depending on experience (we're looking for quality over cost)
- Schedule: Part-time (15-25 hours/week) with rapid path to full-time (40 hours/week) for strong performers

Growth path:
- We're scaling fast and need to build a technical team
- Proven performers can move into senior/lead roles as we grow
- We value skill development—if you want to learn something new that helps the business, we'll support it

Working hours:
- Flexible, but need overlap with US Eastern Time for team collaboration
- Async-friendly environment (we document heavily)

Application Process
DO NOT APPLY THROUGH GENERIC PORTALS
Instead, complete this technical screening test to demonstrate your skills:

TECHNICAL SCREENING TEST (REQUIRED)
Your Mission: Build a specific automation workflow in a test GHL account, then document your process.

Test Setup:
Create a free GHL trial account (or use your existing one)
Build the following workflow:
Scenario: A land investing company wants to automatically follow up with leads who fill out a "Property Information Request" form but don't respond within 3 days.
Required Workflow:
- Trigger: Contact fills out "Property Info Form"
- Action: Tag contact as "Info Requested"
- Action: Send immediate email confirmation
- Wait: 3 days
- Condition: Check if contact replied to email OR filled out second form
- If YES: Tag "Engaged" and end workflow
- If NO: Continue to step 6
- Action: Send SMS reminder
- Wait: 2 days
- Condition: Check if contact engaged
- If YES: Tag "Engaged" and end workflow
- If NO: Continue to step 9
- Action: Create task for sales team "Cold lead - manual outreach needed"
- Action: Move contact to "Requires Attention" pipeline stage

Deliverables:
1. Record a Loom video (10-15 minutes max) showing:
2. Your completed workflow (show the automation builder)
3. A quick walkthrough of each step explaining WHY you configured it that way
4. A test run showing it working (or explain how you'd test it)
5. One improvement you'd make to this workflow if you had more time

Also provide:
1. Screenshot of your completed automation
2. Brief written explanation (3-5 sentences) of one challenge you encountered
3. Your answer to this question: "If the SMS step was failing for some contacts but not others, what are 3 things you'd check to troubleshoot?"

Submission:
Send your Loom link + documents: ----------

Why This Test? This test shows us:
- You actually know GHL (many people claim expertise but can't build basic workflows)
- Your problem-solving process and attention to detail
- How you communicate technical concepts
- Whether you can follow instructions precisely
- Your documentation skills (critical for remote work)
- Timeline: We review submissions within 48 hours. Strong candidates will be invited to a 30-minute technical interview where we'll dig deeper into your GHL experience.

About Our Team
We're a small, remote-first team that values:
- Ownership: We trust people to own their domain
- Documentation: If it's not documented, it doesn't exist
- Async communication: We use Slack, Loom, and Notion heavily
- Continuous improvement: We're always iterating and optimizing
- Customer obsession: Everything we build is in service of land investor success

Our culture:
- No micromanagement - we hire adults and treat them like adults
- Regular team offsites (we just did Philippines in Dec 2025)
- Open feedback loops - we want to hear your ideas
- Work-life balance matters - we're building for the long term

FAQ
Q: Is this role really $3-6/hour? A: Yes. We're looking for talent in markets where this is competitive pay. We value skill over geography. Top performers can quickly move to higher rates and full-time.
Q: Can I work from anywhere? A: Yes, fully remote. Must have reliable internet and ability to overlap with US Eastern Time for key meetings.
Q: What if I don't have n8n experience? A: Still apply if you're strong in GHL + APIs. We can train on n8n if you have the technical foundation.
Q: How quickly can this go full-time? A: For exceptional candidates, within 4-8 weeks. We're growing fast and need to scale the team.
Q: Will I get a company GHL account to practice? A: After you're hired, yes. For the test, please use a trial account.

Ready to Apply?
Remember: Do NOT send a resume through a job portal. Complete the technical test and email us your Loom video + responses.

What happens next:
- You submit test ? We review within 48 hours
- Strong candidates ? 30-min technical interview
- Finalists ? Paid trial project (3-5 hours, ~$50)
- Best fit ? Job offer with immediate start

We're excited to find someone who can help us scale Stri to 1,000+ users in 2026. If you're a GHL wizard who thrives on solving complex automation challenges, we want to hear from you.