Young Publisher

Full-Time WFH Client Relationship Manager | No Graveyard Shift - $1,500–$2,000 Base + Bonuses

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$2,000 p/m (Twice a month via Wise)

: HOURS PER WEEK

38

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

JOB OVERVIEW

Full-Time | Monday-Friday | PH Morning / US Evening Coverage

We are hiring Philippines-based Client Success Managers to support U.S. clients during evening hours, especially Pacific Time.

This is a proactive client leadership role focused on driving long-term results and retention.

You will own the client relationship, keep clients clear and accountable, create momentum, prevent frustration, and escalate risks early.

This role is best for someone with excellent English, strong emotional intelligence, high ownership, and confidence handling high-ticket clients calmly.

Success in this role is driven by strong client retention, consistent communication, proactive account management, and client progress.

SALARY

- Ramp / Trial CSM: USD 1,500/month base
- Certified CSM: USD 2,000/month base
- OTE: USD 2,500-3,000+/month with performance bonuses
- Paid twice a month via Wise
- Your raise to USD 2,000/month is based on performance and is reviewed after your first 30–60 days upon passing quality standards.

SCHEDULE

- Monday-Friday
- Full-time: 7.5 hours a day; 37.5 hours/week
- Block 1 (Client Hours): 6:00 AM – 12:00 PM PH Time (Mon–Fri)
- Block 2 (Team Meetings): 9:00 PM – 11:00 PM PH Time (Specific weekdays)
- Split shifts are allowed
- Afternoons and early evenings are generally free
- Final schedule will be agreed during hiring and must be sustainable long-term

ABOUT US

We help creators, beginners, coaches, and business owners grow and monetize online using short-form content, AI tools, strategy, coaching, and accountability.

We provide an “80% done-for-you” content and monetization system that helps clients turn short-form content into audience growth, leads, and income.

We have worked with 4,000+ clients since 2019.

Most clients are U.S.-based, and many are age 45+, so patience, clarity, emotional intelligence, and professional English communication are very important.

RESPONSIBILITIES

- Run client kickoff calls using our onboarding framework
- Set clear expectations from day one
- Help clients understand what to do next and why it matters
- Keep clients accountable to action items and deadlines
- Follow up with stuck, quiet, inactive, or delayed clients
- Re-engage clients before momentum is lost
- Respond to client messages within 24 weekday hours
- Close loops and avoid dangling threads
- Handle difficult conversations calmly and professionally
- De-escalate frustrated or emotional clients
- Identify refund, payment, chargeback, cancellation, and satisfaction risks early
- Escalate issues quickly according to SOPs
- Keep clear notes in Airtable / CRM
- Coordinate internally when support or escalation is needed
- Support renewals, referrals, testimonials, and upsell opportunities when appropriate
- Join required trainings, daily team Zoom calls, and feedback sessions
- Once activated, host a weekly client-support call or own a similar client-success responsibility

CLIENT LOAD

You will ramp gradually.

The target for a Certified CSM is 40-50 active clients, depending on client complexity, program type, and client inflow.

When fewer clients are available, CSMs may support reactivation, offboarding, client check-ins, and legacy-client cleanup.

BENEFITS

- Fully remote role
- Payment: Twice a month via Wise, always on time
- Performance-based bonuses
- Clear path from Ramp / Trial CSM to Certified CSM
- Growth opportunity into leadership
- Supportive international team
- Daily trainings and team Zoom calls
- SOPs, support, and structure provided
- Work with creators, brands, short-form content, and AI tools
- Required tools paid for after the test month where applicable
- Afternoons and early evenings generally free, with required evening meetings

REQUIREMENTS

- Currently based in the Philippines
- Fluent, professional English
- Clear and easily understood verbal communication
- Strong communication and emotional intelligence
- Calm under pressure
- High ownership, follow-through, and reliability
- Strong say-do ratio and respect for deadlines
- Comfortable handling difficult, emotional, or high-ticket clients
- Comfortable with uncomfortable conversations
- Strong Airtable / CRM documentation habits
- Reliable internet connection and professional home setup
- Willing to use Hubstaff during working hours
- Able to work PH morning / U.S. evening hours
- Comfortable with split shifts and required evening meetings
- Able to manage up to 40-50 active clients once trained and certified
- Able to meet certification standards without heavy supervision
- Able to identify and escalate refund, payment, chargeback, cancellation, and client-satisfaction risks quickly

NICE TO HAVE EXPERIENCE

- Client Success
- Account Management
- Coaching
- High-ticket programs
- Online education
- Social media monetization
- Content strategy
- Creator economy
- AI tools like ChatGPT, CapCut, or Submagic
- Working with U.S. clients

WE’RE THE RIGHT FIT IF

You’ll likely thrive here if you:

- Enjoy client-facing communication
- Stay calm when clients are emotional, frustrated, or confused
- Take ownership without needing to be micromanaged
- Follow through consistently and stay organized
- Want a long-term role with growth potential
- Can balance empathy with accountability
- Are comfortable working with U.S.-based clients

HOW TO APPLY

Apply here: ----------

IMPORTANT: Put “CSM” + Your Full Name in the Name field.

P.S. We run multiple brands. Once hired for this position, you'll work for this brand:
- ---------- /
- ----------

SKILL REQUIREMENT

Account Retention English Proficiency Client Relationship Management

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0031
Controller Execution Time ( Jobseekers / Job )	0.1141
Total Execution Time	0.1201

GET DATA

No GET data exists

MEMORY USAGE

1,551,552 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Full-Time-WFH-Client-Relationship-Manager-No-Graveyard-Shift-15002000-Base-Bonuses-1681641

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.1018 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `employer_jobs` WHERE `job_id` = 1681641 LIMIT 1
0.0030	SELECT * FROM `employers` WHERE `employer_id` = 379590 LIMIT 1
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1681641 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-03',ej.date_added) duration_days, DATEDIFF('2026-10-03',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-03',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1681641'
0.0009	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1681641
0.0009	`UPDATE employer_jobs SET hit_counts = '*Jul-03-2026=209Jul-04-2026=17Jul-05-2026=6Jul-06-2026=16Jul-07-2026=3Jul-08-2026=4Jul-09-2026=2Jul-10-2026=1Sep-25-2026=827Sep-26-2026=15Sep-27-2026=14Sep-28-2026=92Sep-29-2026=17Oct-02-2026=8**Oct-03-2026=2' WHERE job_id= '1681641'`
0.0017	`UPDATE employer_jobs SET monthly_hits = '*Jul-2026=258Sep-2026=965**Oct-2026=10' WHERE job_id= '1681641'`
0.0013	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1681641' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1681641
0.0899	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '379590' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1791061942
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Full-Time-WFH-Client-Relationship-Manager-No-Graveyard-Shift-15002000-Base-Bonuses-1681641
csrf-token	ee456cc227341eaecfa1168272623221

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.43
HTTP_DNT

Young Publisher

Full-Time WFH Client Relationship Manager | No Graveyard Shift - $1,500–$2,000 Base + Bonuses

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?