Full-Time Remote Operations Coordinator l Philippines-Based | Long-Term | Growth Opportunity

# Full-Time Remote Operations Coordinator
### Philippines-Based | Long-Term | Growth Opportunity

**Site Masters Junk Removal** is a fast-growing Tampa Bay junk removal and property cleanup company. We are hiring a long-term **Remote Operations Coordinator** to help keep our customers, technicians, trucks, schedules, estimates, invoices, and job documentation organized.

This is not a basic data-entry role. You will help operate the remote control tower of a growing field-service business.

We value people who are organized, proactive, calm under pressure, honest, and willing to take ownership.

## Main Responsibilities

### Operations and Scheduling

- Build and update daily technician routes.
- Confirm job addresses, timing, crew assignments, and special instructions.
- Communicate route information to technicians.
- Monitor delays, schedule changes, callouts, and vehicle issues.
- Coordinate with the field operations manager regarding truck, equipment, and safety issues.
- Keep Jobber and internal records accurate.
- Track open issues until they have an owner and next action.

### Customer Communication

- Answer customer messages and provide professional updates.
- Communicate ETAs, delays, reschedules, and missing information.
- Request photos for remote estimates.
- Follow up with customers when details are incomplete.
- Document customer conversations and commitments.
- Escalate complaints, property damage, payment issues, and unusual requests.

### Estimates, Invoices, and Follow-Up

- Prepare draft estimates using approved pricing procedures.
- Prepare and send invoices.
- Follow up on open quotes and unpaid invoices.
- Request deposits or payments when required.
- Review job details before customer-facing documents are sent.
- Escalate pricing questions or unusual discounts for approval.
- Call technicians to communicate timelines and changes and ensure on-time delivery (you will be using the phone in this role)

### Job Documentation and Quality Control

- Review before-and-after photos.
- Organize customer photo albums and Google Drive folders.
- Request missing or unclear job documentation.
- Confirm notes, photos, payments, and invoices are completed.
- Track incomplete jobs until they are properly closed.

### Phone Support

You may also answer company phone lines as backup support. Depending on your experience and performance, phone responsibilities may become a larger part of the role.

Phone responsibilities may include:

- Answering inbound customer calls.
- Qualifying leads.
- Booking appointments.
- Gathering job details and photos.
- Handling basic pricing questions using approved guidelines.
- Documenting calls accurately.
- Escalating sales, safety, and customer-service issues.

## Requirements

- Previous virtual assistant experience is required.
- Strong written and spoken English.
- Ability to work Monday through Saturday, approximately **8:00 a.m. to 6:00 p.m. Eastern Time**.
- Minimum typing speed of **50 WPM**.
- Reliable computer capable of handling multiple browser tabs and software systems.
- **At least 8GB RAM, SSD storage, and a second monitor available from the start.**
- Reliable primary internet connection.
- Backup internet or mobile data.
- Quiet workspace and reliable headset for phone support.
- Strong attention to detail and follow-through.
- Comfortable learning software quickly.
- Able to stay calm while handling multiple urgent issues.
- Willing to receive direct feedback and improve.

Experience with Jobber, Google Workspace, Google Sheets, CRMs, dispatch, customer service, logistics, or home-service businesses is preferred.

## Compensation

- **$1,200 to $1,500 USD per month to start**, depending on experience and performance.
- Paid trial period.
- Compensation can increase as you demonstrate independent ownership, accuracy, phone ability, and reduced need for supervision.
- Strong performers can grow into senior operations or team-lead responsibility.

This is a long-term opportunity. We are building a serious remote operations team, not looking for someone to complete random short-term tasks.

## Core Values

### Unshakable Integrity

Tell the truth, communicate early, follow through, and own mistakes.

### Extreme Ownership

Do not simply forward problems. Identify the next action, assign ownership, and follow up until the issue is resolved.

### Relentlessly Driven

Learn quickly, improve constantly, and perform at a high level without needing to be chased.

### Calm Under Pressure

Operations create problems every day. We solve them clearly, professionally, and without spreading confusion.

## How to Apply

Please include:

1. Your résumé.
2. A short introduction explaining your VA experience.
3. Your current typing speed.
4. Your computer specifications.
5. Confirmation that you have a second monitor.
6. Your internet and backup-internet setup.
7. Your available working hours in Eastern Time.
8. Your expected monthly compensation.
9. The word **Precision** in the subject line or first line of your application.

Qualified applicants will receive a separate screening application and next-step instructions.

All application communication will happen through OnlineJobs.ph messaging or email. Please do not call the company’s customer phone line regarding this position.