Full Time Leasing and Customer Experience Coordinator

About Us
Mayco Real Estate Services was established in 2015 with a focus on managing and leasing residential properties the right way. We are seeking to add a permanent tea ---------- mber to join us as a Leasing & Customer Experience Coordinator.
From the beginning, our goal has been simple:
Create a place where people love to live.
We believe that strong, stable performance comes from consistent execution over time—not shortcuts or quick fixes. That means:
Responding quickly
Communicating clearly
Following through on what we say we’ll do
Addressing problems before they grow
We are a performance-driven company that values:
Ownership – If you see it, you own it until it’s resolved
Accountability – Results matter, and actions should reflect that
Consistency – Doing the right things, the right way, every day
Smart Execution – Solving problems effectively and efficiently
Over time, we have built a stable and growing portfolio by focusing on these principles. Our success is a direct result of maintaining high standards and continuously improving how we operate.
We are not a large corporate organization with layers of management. We are a focused, hands-on team where each person’s work directly impacts performance, resident experience, and company reputation. We treat our tea ---------- mbers as professionals and expect the same in return.
We are continually refining our systems, processes, and expectations so that the right people can succeed by consistently doing the right things.

Resonate
You take pride in doing things the right way, even when no one is watching.
You are proactive by nature. When you notice something needs attention, you don’t wait—you step in, take action within your guidelines, and keep things moving forward.
You don’t let things fall through the cracks. When you see something that needs to be handled, you feel responsible for it until it’s fully resolved.
You are consistent. You understand that results don’t happen by a ---------- —they come from doing the right things, the right way, over and over again.
At the same time, you know that actions are only as valuable as the results they produce. It’s not enough to go through the motions—you pay attention to outcomes, recognize when something isn’t working, and adjust your approach to improve performance.
You communicate clearly, professionally, and with care. You understand that how you respond to someone—especially when there’s a problem—matters just as much as solving the problem itself.
You are naturally organized and pay attention to details others might miss. You notice when something is off, and you take the initiative to investigate or ask questions.
You are comfortable working within structure and clear expectations, but you don’t need constant direction. You can manage your responsibilities, prioritize what matters most, and stay productive without someone checking on you throughout the day.
You care about people. Whether it’s someone looking for a home or a resident with a concern, you treat them with respect, responsiveness, and professionalism.
You don’t just complete tasks—you take ownership of outcomes.

Role
Leasing & Customer Experience Coordinator
You are responsible for maximizing leasing performance, delivering exceptional customer experience, and ensuring that no opportunity or issue is left unattended.
This is a permanent, full-time, results-driven role where consistent execution and strong follow-through directly impact performance.

Responsibilities
1. Leasing & Lead Management (Primary Focus)
Respond to all inbound leads:
Calls, texts, guest cards, and Facebook inquiries
Confirm automated responses are sent correctly
Send a warm, personal follow-up message within ~5 minutes when possible
Move prospects through the pipeline:
Inquiry ? Conversation ? Showing ? Application
Follow up consistently and professionally (without being excessive)
Ensure no lead is missed, ignored, or forgotten

2. Customer Experience & Problem Ownership
Acknowledge all resident communication promptly
Take ownership of every issue until fully resolved
Communicate expectations clearly and proactively
Ownership Standard:
Identify next step
Take action or assign action
Set follow-up reminder
Re-check after expected resolution
Confirm resolution with resident
No issue is considered complete until the resident confirms it is resolved.

3. Unit Health & Performance Monitoring
Perform a Unit Health Check immediately upon listing
Continuously monitor unit performance and activity
If performance is below expectations:
Verify listings are active across all platforms
Confirm pricing, photos, and details are correct
Identify potential issues
Recommend actions
Units should never sit without active monitoring and intentional action.

4. Marketing & Social Media (Secondary / Time-Boxed)
Create and post 2–3 social media posts per week
Manage Facebook Marketplace listings
Assist with advertising campaigns (if capable or trained)
Suggest content ideas based on research and trends
Marketing is secondary to leasing and customer service performance.

5. Administrative Support
Assist with move-in and move-out workflows
Coordinate utility turn-ons and turn-offs
Track and report KPIs daily and weekly
Maintain accurate and organized records
Support additional administrative tasks as needed and time allows

6. Reputation & Reviews
Identify opportunities to request Google reviews
Encourage satisfied residents to leave feedback
Help strengthen company reputation over time

Results
You will be evaluated based on measurable performance.
Primary Metrics
Days on Market
Total Occupancy (Occupied Units)
Lease Renewal / Retention Rates
Resident Satisfaction (as measured)
Online Reputation (Google Reviews and similar platforms)
Supporting Metrics
Lead ? Showing Conversion Rate
Showing ? Application Conversion Rate
Follow-up consistency
Issue resolution tracking
Unit performance monitoring

Requirements
Must Have
Strong written and verbal English communication
High attention to detail
Ability to follow structured processes
Reliable internet and work environment

Preferred (Not Required)
Experience in leasing, property management, or customer service
Experience with CRM systems
Experience with social media or advertising

How You Operate
You will be trained on specific situations where you can act independently.
If the situation fits within your training ? take action
If it does not ? escalate for guidance
Regardless of escalation:
? You remain responsible for tracking the issue until resolution
Over time, training and documentation will expand, allowing you to operate more independently and reduce the need for escalation.

What This Role Is Not
This is not a passive, task-only role
This is not a “wait to be told what to do” position
This is not a role where problems are handed off and forgotten


Work Schedule & Availability
Standard schedule: Monday–Friday, 8:00 AM – 5:00 PM Central Time (US)
You are expected to be consistently available and responsive throughout working hours
Weekend Check-In:
A brief check-in is required once per day on weekends to review and address any urgent issues
This is not a full workday, but ensures nothing urgent is missed and residents are supported
Holiday Check-In:
On holidays, you are expected to check in periodically to identify any urgent issues
On major holidays, if an urgent issue arises, escalation to the appropriate tea ---------- mber is sufficient

Responsiveness Standards
Text messages: response within 1 business hour

Emails and Facebook messages: response within 4 business hours
Phone calls and texts received before 3:30 PM: returned the same day
Consistent, proactive communication is a core expectation of this role. Most days are manageable when systems and follow-up are handled properly.


Compensation & Structure
Full-time, long-term position
Stable monthly salary: $1,000 USD
Performance-Based Bonuses
Monthly bonuses tied to clearly defined performance metrics
Bonus structure is simple, transparent, and based on measurable results
Each metric is weighted individually, typically ranging from $50–$100 per metric
Strong performance across all metrics can significantly increase total monthly compensation
Performance metrics are designed to be achievable and within your control based on consistent execution.
Retention & Longevity Incentives
Retention bonus at 90 days
Additional opportunities for increased compensation as responsibility and performance grow
Additional Benefits
13th month bonus
Technology fund for equipment upgrades and replacements
Paid time off with annual payout for unused days (up to defined limits)
Recognized holidays
This is a long-term role within a stable and growing company. Strong performance will lead to increased trust, expanded authority, and additional earning opportunities over time.
We treat our tea ---------- mbers as professionals and expect the same in return.

???? Why This Role Matters
This role sits at the center of our day-to-day operations.
You are the first point of contact for prospective residents and a key point of contact for current residents. The way you communicate, follow up, and handle issues directly impacts:
How quickly our units lease
How long residents stay
How residents feel about living in our properties
Our online reputation and long-term growth
Leasing performance and customer experience are not separate—they are directly connected.
A missed message, delayed follow-up, or unresolved issue can cost us a lease or damage our reputation. On the other hand, fast response times, consistent follow-up, and strong ownership create better outcomes across the board.
This role is critical to:
Improving leasing performance
Increasing occupancy
Retaining residents
Strengthening our brand and reputation
When this role is executed well, it creates measurable impact across the entire business.


Application Instructions
To apply, complete the following:
Describe a situation where you were responsible for solving a problem over multiple days. How did you ensure it was fully resolved?
A prospective tenant messages you about a property but stops responding after your first reply. What specific steps would you take next?
Include the phrase: “Own the outcome” at the top of your application.