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TYPE OF WORK
Full Time
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SALARY
$6/hour
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HOURS PER WEEK
40
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DATE UPDATED
Aug 29, 2026
Job Overview
We are an ecommerce brand looking for a reliable, detail-oriented Virtual Assistant to join our team full-time (40+ hours per week) on a long-term basis. You will own day-to-day customer support and order operations, working directly inside Zendesk, WooCommerce, and ShipStation.
This is not a general admin role. We need someone who is already comfortable in ecommerce support tooling, communicates in fluent, professional English, and can commit to 40+ hours per week on a consistent schedule. Our customers and team operate on Eastern Time (GMT-5), so we need to know exactly when you are available in that timezone.
Must-Have Requirements
Please read these carefully before applying. Applicants who do not meet all four will not be considered.
1. Hands-on experience with ecommerce support software
ShipStation — creating labels, managing shipments, tracking, handling exceptions and returns
Zendesk — managing ticket queues, macros, tags, escalations, and SLAs
WooCommerce — processing, editing, refunding, and troubleshooting orders
Experience with closely comparable tools (e.g., Gorgias, Freshdesk, Shopify, ShipBob, Easyship) is acceptable if you can demonstrate it and are willing to get up to speed quickly on our stack.
2. Fluent English — written and spoken
You will be writing customer-facing emails and support replies all day, and speaking with our team on calls. Your English must be clear, natural, and professional. Fluency will be assessed through your written application and your video introduction.
3. Full-time availability, stated in Eastern Time (GMT-5)
40+ hours per week on a consistent, agreed schedule
This is a long-term position, not a short-term or project-based contract
Our core business hours are roughly 10:00 AM – 6:00 PM EST, Monday to Friday, but we do not require you to work exactly those hours. We may have room for evening or overnight coverage (an EST "night shift").
What we do require: tell us clearly which hours and days you can commit to, converted to EST (GMT-5), so we can see where you fit. Applications that don't state availability in EST will not be considered.
4. A video introduction (see Application Instructions below)
Key Responsibilities
Respond to customer inquiries via email and support tickets in Zendesk in a timely, professional manner
Manage and resolve customer issues end-to-end, escalating when necessary
Process, modify, and manage orders in WooCommerce
Handle shipping, label creation, tracking, and delivery issues in ShipStation
Monitor customer satisfaction and flag recurring problems
Maintain accurate records of customer interactions
Assist with general administrative tasks related to customer support
Additional Qualifications
Proven experience in a customer service role (ecommerce strongly preferred)
Strong communication and problem-solving skills
High attention to detail and organization
Ability to work independently and manage your time effectively
Reliable internet connection and a quiet work environment
Application Instructions (IMPORTANT — read fully)
To be considered, your application must include all of the following:
1. Attention-to-detail check At the very top of your application, write the phrase "Customer First Always" and explain in 2–3 sentences why customer experience matters in an ecommerce business.
2. Your updated resume
3. A short video introduction (1–2 minutes), in English, covering:
Your customer service experience
Your specific experience with ShipStation, Zendesk, and WooCommerce — or, if you have used comparable tools, which ones and your willingness to work in our stack
Your availability: the days and hours you can commit to each week, stated in EST (GMT-5), and whether you are open to daytime, evening, or overnight EST shifts
Why you are a good fit for this role
4. Screening question (written) Briefly describe your experience with Zendesk, WooCommerce, and ShipStation. List specific tasks you have performed in each tool.
5. Availability confirmation (written) State your current local timezone, then list the specific days and hours (40+ per week) you can commit to, converted to EST (GMT-5). Indicate whether you prefer daytime, evening, or overnight EST hours.
Applications missing any of the items above will not be reviewed.
Work Details
Full-time position (40+ hours per week)
Consistent weekly schedule, set with you based on your stated EST availability (daytime, evening, or overnight shifts possible)
Fully remote (work from home)
Long-term role with a stable, growing ecommerce brand
Competitive pay based on experience
We are looking for someone dependable, proactive, and committed to delivering excellent customer service. If that sounds like you, we'd love to hear from you.
