Full-Time Customer Service Agent (Shopify E-commerce)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$5 to $7 USD/hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

Pay: $5–7 USD/hour, depending on experience
Schedule: 40 hrs/week, 5 days, US Eastern Time
Type: Full-time, exclusive
Start: Paid 2-week trial → permanent role

About this role

We're hiring one person we hope will stay for years. We offer a steady schedule, fair pay on time, real benefits, and room to grow. In return, we want someone who enjoys doing this work well, every day.
This post is detailed so you can d ---------- honestly if the job fits your life.

The honest version

- Hours: About 9:00 PM – 6:00 AM Philippine time, 5 days a week. Some workdays may be weekends, but your two days off are fixed and agreed together.
- The work is repetitive: Order status, tracking, refunds, warranty claims, and upset customers. If you need variety, this isn't the job for you.
- You'll have a team: Two other support specialists work the same hours, and you'll report to our Customer Service Manager on a similar schedule. We still need someone who works carefully without being watched.
- You'll be measured: Response time, resolution rate, and customer satisfaction, reviewed weekly for your first month, then monthly. No surprises.

What you'll do

- Answer customers by email, chat, phone, and social media
- Process orders in Shopify, track shipments, and update customers when orders are late
- Handle refunds, returns, warranty claims, and complaints
- Keep records accurate and log recurring problems
- Answer product questions
- Tell us when you notice patterns in what customers ask

What we need

- Based in the Philippines, with a quiet workspace and fiber internet (25 Mbps+ real speed)
- This must be your only job. We pay a fair full-time rate and treat this as a real career.
- Hands-on Shopify admin experience (not just "familiar with")
- 1+ year in e-commerce or BPO customer support, ideally for a US or Canadian brand
- Excellent written English that sounds warm and human
- Comfortable on the phone with North American customers
- Backup power and internet (at minimum, a UPS or power bank plus mobile data)
- Two references we can call, including a direct supervisor
- When you apply, the first word of your email subject line must be BLUEBERRY.

What we offer
- $5–7 USD/hour, paid every two weeks via Wise, always on time
- Paid training for your first two weeks
- 13th month pay
- 5 days paid time off per year after your first year
- Raise reviews at 6 months, then yearly
- A clear role with written processes

How to apply
Follow every instruction in this post, including the one that isn't in this section. Most applications are eliminated here.
Send us:
1. Your resume and two references (name, role, company, and phone or WhatsApp number for each)
2. A written test. Reply to this customer message in 150 words or less, then write two sentences on what you'd check in Shopify first:

"This is the THIRD time I'm writing. I ordered on the 4th, tracking hasn't moved in 9 days, and nobody has answered me. I needed this for a gift that was LAST WEEKEND. I want a refund and I want to know why nobody bothered to respond. Honestly considering just doing a chargeback."

Write this yourself. We compare it to how you speak on video. A real, slightly imperfect answer beats a polished AI one.
3. Your preferred working hours (EST)
4. Your expected hourly rate (USD)
5. A video (Loom or Google Drive, sharing on, link tested). One take, unedited, 5 minutes max. No video, no review.

In your video:
- Show your workspace, run a live internet speed test on screen, and explain what you do if the power goes out mid-shift.
- Tell us one thing about Shopify most support agents get wrong.
- Describe a real mistake you made with a customer, what it cost, and what you changed afterward.
- Tell us which job you did your best work at, and why.
- Tell us which part of this job you'd struggle with most.

What happens next

1. We reply to everyone who followed the instructions
2. Short interview call
3. Reference calls
4. Paid 2-week trial at full rate
5. Permanent offer

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Full-Time Customer Service Agent (Shopify E-commerce)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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