Full-Time Customer Service Agent (E-commerce)

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: TYPE OF WORK

Full Time

: SALARY

$5 to $6 USD/hour

: HOURS PER WEEK

40

: DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

Full-Time Customer Service Agent (E-commerce)

Schedule: 40 hours/week | EST coverage | 7 days/week rotation
Employment Type: Full-Time, Exclusive

About the Role:

We’re a fast-growing e-commerce brand looking for a reliable, detail-oriented Customer Service Agent to become a long-ter ---------- mber of our team. This role is customer-facing and mission-critical. You’ll be the voice of our brand, helping customers feel supported, informed, and confident in their purchase.

You’ll work closely with our North America–based team and handle customer interactions across multiple channels, including email, chat, phone, and social media.

If you’re experienced with Shopify, enjoy solving problems, and take pride in delivering excellent service, this role is for you.

What You’ll Do:

- Respond to customer inquiries via email, chat, phone, and social media
- Process orders, track shipments, and update customers proactively
- Handle refunds, returns, warranty claims and complaint resolution with empathy and clarity
- Maintain accurate customer and order records
- Provide product information and basic recommendations
- Assist with general administrative and support tasks as needed

Required Qualifications:
- Based in the Philippines with a stable, high-speed internet connection
- Exclusive employment only (no other freelance or full-time jobs)
- Excellent written and spoken English
- Available to work Eastern Time (EST) hours
- Comfortable with 7-day coverage schedules (40 total hours/week)
- Shopify experience is required
- Prior experience in e-commerce customer support
- Strong computer skills and familiarity with office tools
- Highly organized, detail-oriented, and self-motivated
- Able to work independently and meet deadlines consistently

Technical Requirements:
- Personal computer with an updated operating system
- Reliable internet connection (minimum 10 Mbps)
- Quiet, professional workspace
- Backup power source strongly recommended

What We Offer:
- Competitive hourly pay (based on experience)
- Paid training
- Long-term role with growth opportunities
- Supportive, structured work environment

How to Apply (Important – Read Carefully)
To apply, please submit all of the following:

1. Resume
2. Cover letter explaining why you’re a strong fit
3. Preferred working hours in EST
4. Video submission (required)
5. Subject line must include the word: AWESOME

Your video should answer the questions below. Please provide a link to your recording (Loom or Google Drive with sharing enabled). **Applications without a video submission will not be considered.

Video Questions:
1. Describe your experience with the following platforms and tools: Shopify, Zendesk, Freshdesk, Order Pilot, Shiphero
2. Walk me through your last 3 roles starting with your most recent one. How long did you work there, why did you leave, and what were your daily responsibilities in the role?
3. Tell me about a time you didn't know the answer to a customer inquiry, what you did to find the answer, and what was the result.
4. Read the following message from a customer and tell me how you interpret it: "I ordered over a week ago and haven’t received my package or any updates. I don’t usually follow up like this, but I am starting to feel uneasy."
5. What is your expected hourly rate in USD?
6. What is your availability?

SKILL REQUIREMENT

Email Support Phone Support Shopify

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Job Post	Reporter	Rank	Reason	Date

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Full-Time Customer Service Agent (E-commerce)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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