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TYPE OF WORK
Full Time
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SALARY
$7.50
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HOURS PER WEEK
47
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DATE UPDATED
Aug 12, 2026
Full-Time | 100% Remote
Rate starts at $7.50 per hour
About the Role
A growing dermatology practice is seeking a reliable, organized, and detail-oriented Front Office Virtual Assistant to support daily patient and administrative operations.
This is a full-time, 100% remote position. We are looking for someone who communicates professionally, works well independently, and is comfortable interacting with patients throughout the day.
Candidates with prior experience in patient scheduling, handling phone calls, and insurance or medical billing are strongly preferred.
Key Responsibilities
-Answer and manage incoming patient phone calls professionally and courteously.
-Schedule, reschedule, and confirm patient appointments.
-Respond to patient voi
-Assist patients with general scheduling, referral, prescription, and insurance-related questions.
-Verify patient insurance eligibility and confirm that insurance plans are active and in-network.
-Assist with insurance-related administrative tasks and basic billing inquiries as needed.
-Process incoming referrals and contact patients to schedule appointments.
-Prepare and send outgoing referrals to other medical offices or specialists.
-Submit prescription prior authorizations through CoverMyMeds or similar platforms.
-Assist with prescription refill requests according to established office protocols.
-Contact pharmacies when needed to confirm prescription status or clarify information.
-Review and organize incoming electronic faxes and route them appropriately.
-Ensure new patient intake information is accurately entered into the Electronic Medical Record (EMR) system.
-Maintain accurate patient information and documentation.
-Follow HIPAA requirements and maintain strict patient confidentiality.
-Provide additional front office and administrative support as needed.
Qualifications
-Previous experience as a Medical Virtual Assistant, Front Office Virtual Assistant, Patient Service Representative, Medical Receptionist, or similar healthcare role is preferred.
-Experience with patient scheduling and handling patient phone calls is strongly preferred.
-Experience with medical insurance, eligibility verification, billing, or related processes is strongly preferred.
-Familiarity with medical terminology.
-Dermatology experience is a plus, but not required.
-Experience using Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems.
-Familiarity with insurance and prescription processing.
-Excellent verbal and written English communication skills, particularly when communicating with U.S.-based patients.
-Strong computer and typing skills.
-Experience with Google Workspace, including Gmail, Docs, and Sheets, is preferred.
Skills We Are Looking For
-Excellent attention to detail
-Strong organizational and time-management skills
-Professional and confident phone communication
-Empathy and patience when assisting patients
-Ability to multitask and prioritize responsibilities
-Strong interpersonal skills
-Reliability and consistency
-Ability to work independently with minimal supervision
-Adaptability and willingness to learn
-Proactive approach to identifying and resolving issues
-Understanding of patient confidentiality and HIPAA compliance
Remote Work Requirements
Candidates must have:
-A reliable computer suitable for full-time remote work
-A stable, high-speed internet connection
-A noise-canceling headset with a crisp, clear microphone to ensure excellent call quality with patients and the healthcare team
-A quiet and professional home workspace
-A backup internet or connectivity plan is strongly preferred
Please submit:
-Your updated resume highlighting relevant healthcare, front office, scheduling, insurance, and billing experience.
-A 1-minute introductory video briefly introducing yourself and describing your relevant experience.
Applicants with direct experience in patient scheduling, phone-based patient support, and medical insurance or billing will be given preference.
Please note that only candidates who pass our initial profile screening will be contacted for the next stage of the hiring process.
Candidates who don't follow the required format of application will automatically be rejected.
