Friendly CSR to answer inbound calls and generate reports

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: TYPE OF WORK

Full Time

: SALARY

$550-$625

: HOURS PER WEEK

40

: DATE UPDATED

Mar 17, 2026

JOB OVERVIEW

Hey I'm Tom, the owner of Carpet Cleaning Bros! We're a growing home service company based in Medford, Oregon. I'm looking for a professional CSR who can be the friendly voice our customers hear when they call. I'm looking for an upbeat CSR to answer phones, schedule jobs inside our CRM, and help me handle daily/weekly reporting.

Your Responsibilities
Answer calls immediately with a friendly, professional tone
Schedule carpet, tile, and upholstery cleaning jobs
Enter all notes into our CRM Housecall Pro accurately
Track daily KPIs (calls, jobs booked, revenue)
Reconcile Google LSA weekly reports
Maintain basic spreadsheets & dashboards
Update technician schedules as needed
Contact customers to confirm appointments

Requirements
Excellent English (minimal accent)
Call center or US-based phone support experience
Fast learner with CRM software
Experience with Slack
Strong with spreadsheets (Google Sheets)
Good problem-solving skills
Stable internet & backup power

SKILL REQUIREMENT

Admin Data Processing Google Sheets English Speaking

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Job Post	Reporter	Rank	Reason	Date

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Friendly CSR to answer inbound calls and generate reports

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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