Ally Logistics

Freight Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

1000-1600

: HOURS PER WEEK

40

: DATE UPDATED

Apr 17, 2026

JOB OVERVIEW

Freight Support Specialist - Ally Logistics

ABOUT ALLY LOGISTICS:
Ally Logistics is a U.S.-based third-party logistics (3PL) company headquartered in Grand Rapids, Michigan. Since 2012, we’ve been committed to creating the ultimate freight shipping experience by operating at the optimal intersection of people and technology.

As a full-service 3PL, we specialize in a wide range of freight solutions, including dry van, refrigerated, drayage, straight truck, open deck/fl atbed, drop-trailer programs, warehousing, and more. Our diverse service capabilities allow us to support shippers across industries with fl exible, reliable, and scalable logistics strategies.
We partner with skilled global talent to support our continued growth and operational excellence, ensuring our customers receive efficient, high-quality service at every step of the supply chain.

ROLE SUMMARY:
We’re looking for a Freight Support Specialist to play a central role across scheduling, operations, and agent support—ensuring freight is built, scheduled, and executed efficiently while all supporting processes (billing, POD collection, and documentation) are completed accurately and on time. This person will serve as a trusted partner to agents, proactively managing loads, resolving issues, and driving end-to-end execution with speed, accuracy, and strong communication, while also supporting occasional cash application, collections, and billing tasks as needed.

JOB DUTIES/RESPONSIBILITIES:
? Build, schedule, and manage shipments in TMS platforms or via email/phone
? Coordinate same-day and next-day freight coverage across multiple equipment types
? Create and manage loads in E2open and other TMS systems
? Maintain accurate shipment visibility through timely system updates (in/out times, status updates)
? Act as a primary point of contact for agents, providing proactive communication and support
? Handle escalations quickly to minimize disruptions and maintain service levels
? Manage POD collection, validation, and uploads to support timely invoicing
? Own billing, cash application, and collections for assigned accounts
? Ensure all loads are closed out accurately with complete documentation
? Support accounts receivable, invoicing, and collections to ensure accurate and timely billing.

COMPENSATION:
Compensation will be determined based on experience & skills.

REQUIRED SKILLS & QUALIFICATIONS:
? Experience in logistics/freight across billing, operations, or scheduling
? Comfortable working in TMS systems and communicating with both customers and agents
? Strong communicator who can confi dently support agents and problem-solve in real time
? Understanding of the full freight lifecycle, including timely appointment scheduling to keep loads moving efficiently

Success in This Role:
? Freight is covered and executed quickly with minimal errors
? Billing and documentation are completed accurately and on time
? Agents receive consistent, high-quality support
? Issues are resolved proactively with minimal impact to operations

Additional Requirements
1. Technology & Equipment Requirements
Reliable high-speed internet and computer
Webcam + microphone for Zoom calls
Quiet, professional workspace

2. Availability Requirements
Ability to work U.S. Eastern Time
Must provide advanced notice for planned time off
Must maintain consistent communication (Slack responsiveness, email, etc.)

SKILL REQUIREMENT

Logistics Management Finance Management Logistics Coordination

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Ally Logistics

Freight Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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