Fluent English Speaker Required — Customer Service & Assistant Data Entry (Remote)

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: TYPE OF WORK

Full Time

: SALARY

500

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 6, 2026

JOB OVERVIEW

Fluent English — spoken and written — is essential. You'll be the voice of the company on every call, so precise, confident communication is non-negotiable.

Customer Service (core focus)

Be the professional, friendly voice on inbound and outbound calls — helping homeowners and contractors with chimney, masonry, roofing, and remodeling inquiries
Respond to customer inquiries via email, chat, and phone
Schedule and manage appointments and estimates using Google Calendar
Draft and respond to polished, professional emails on behalf of the company
Follow up with clients who haven't responded to estimates or inquiries — by email and phone

Data Entry

Perform accurate and timely data entry into Google Sheets/databases (project details, leads, client information)
Keep our client/project tracking spreadsheet sharp and up to date (leads, status, follow-ups)
Maintain organized client and project records and files in Google Drive
Juggle multiple tasks with ease — without ever losing attention to detail

General Support

Take initiative — flag issues, suggest improvements, and make things better without waiting to be asked

Requirements
The following are non-negotiable:

Fluent English, spoken and written (see above)
Proven experience in customer service, data entry, and general virtual assistant or administrative support work
Strong proficiency in Google Workspace (Gmail, Docs, Sheets, Calendar, Drive) — this is one of our most-used tools day to day
Self-motivated and proactive — you manage your workload with minimal check-ins, while staying in sync with our Office Manager
Strong team player — you communicate and coordinate well with others
Comfortable making/receiving phone calls (VoIP experience is a plus)
Excellent typing speed and sharp attention to detail
Stable, reliable internet connection — this is a remote role and connectivity is key
Backup internet option in case of outages (highly recommended)
Available during US business hours (Eastern Time)

Nice to Have

Spanish language skills — a plus, not required
Experience with Houzz Pro, Jobber, Buildertrend, or similar construction software
Experience with Google Voice or similar calling software (RingCentral, Aircall, etc.)

What We Offer

A long-term freelance opportunity with a company that's genuinely growing
Independent contractor / freelance opportunity — this is self-employed work, not company employment
100% remote — work from your home office
Real potential for long-term collaboration based on performance and business needs
Full training on all our tools and systems
Clear expectations and direct, honest communication — no guessing games
Starting pay: $2–3 USD/hour, full-time (40 hours/week), based on experience and skills

All contractors begin with a paid trial period of one (1) to two (2) weeks, by mutual agreement — a chance for both sides to make sure it's a great fit before committing long-term. Trial compensation is discussed and agreed upon during the interview.

Screening Questions

Tell us in English: what data entry or customer service jobs have you done before?

Have you ever talked to an angry customer on the phone? What happened?

Do you use Google Sheets, Gmail, and Google Calendar? How often?

SKILL REQUIREMENT

Data Entry English Speaking Customer Service

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Fluent English Speaker Required — Customer Service & Assistant Data Entry (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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