Flight Booking and Monitoring (Miles Conversion)

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TYPE OF WORK

Part Time

SALARY

$5/hour

HOURS PER WEEK

30

DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

Flight Booking & Monitoring Customer Service Representative
Job Title: Virtual Assistant – Flight Booking & Monitoring CSR
Location: Remote
Employment Type: Part-Time
Work Hours: 25–30 hours per week
Start Date: ASAP

Key Responsibilities
The Virtual Assistant will monitor flight availability and booking activity in real time, research
and coordinate flight options based on client requirements, and process or monitor flight
bookings, changes, rebookings, cancellations, and related requests. The role will require careful
review of passenger information, flight details, dates, routes, pricing, and booking references
while proactively following up on pending or time-sensitive requests and escalating
discrepancies or booking issues when necessary.
The role will also provide high-quality customer service through designated communication
channels such as chat, email, and WhatsApp. The VA will respond to client inquiries, clarify
requirements, provide timely updates, and ensure requests are properly understood and
followed through from start to finish.
The VA will be responsible for accurately recording booking information, client requests,
transactions, and follow-through items in designated trackers and systems. This includes
maintaining detailed and up-to-date spreadsheets, logs, and operational records, verifying
information before finalizing transactions, tracking discrepancies, and ensuring outstanding
items are properly documented and resolved.
The position will also support general administrative and operational requirements related to
flight booking and monitoring. This includes managing multiple client requests, booking
platforms, trackers, and communication channels simultaneously; following established SOPs;
identifying workflow gaps; taking initiative to resolve issues within scope; and escalating
concerns when additional approval or clarification is required.

Required Qualifications & Skills
• At least 8–12 months of hands-on experience in flight booking, airline reservations,
travel operations, or a closely related travel-services environment.
• Very good to proficient multitasking skills, with the ability to manage multiple clients,
requests, and priorities without losing focus or compromising accuracy.
• Ability to quickly learn and adapt to new digital tools and systems, particularly
Microsoft Office, Excel, Google Workspace, and other booking or workflow platforms.
• Strong ability to capture, document, and accurately log booking details, transactions,
client requests, and follow-through items in trackers, spreadsheets, or designated
systems.
• Exceptional attention to detail and precision, particularly when handling passenger
information, flight details, dates, routes, pricing, and booking references.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills with a professional, responsive, and
customer-focused approach.
• Ability to remain calm, organized, and accurate when handling urgent or time-sensitive
requests.
• Strong analytical thinking, initiative, and problem-solving skills.
• Ability to work independently with minimal supervision and take ownership of assigned
tasks.
• Reliable internet connection (min of 100 MBPS) and a suitable remote-work
environment.

Good to Have
• B2B miles brokerage experience/knowledge
• Experience with miles/points programs or loyalty programs
• Familiarity with mileage calculation, fare classes, and airline loyalty programs
• Experience working in a travel agency, flight brokerage, airline, or travel-sales
environment
• Experience handling high-value or complex flight bookings

For interested candidates, please submit the following:
1. Updated CV
2. Introduction Video
3. Active Whatsapp number
4. Earliest availability to start

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