Five9 Implementation Expert / Admin — Remote (Philippines) Lion Mountain

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: TYPE OF WORK

Any

: SALARY

$5 - $17/hour depending on experience

: HOURS PER WEEK

40

: DATE UPDATED

Mar 24, 2026

JOB OVERVIEW

MUST HAVE FIVE9 ADMIN EXPERIENCE TO APPLY!!!

Who We Are
Lion Mountain is the #1 Five9 implementation partner in the US — we earned Five9's Top Partner Award for 2025 and we're scaling hard into 2026. We run multiple full implementations every month for enterprise contact center clients, and our team is tight, experienced, and built to grow.
You won't be joining a faceless corporation. You'll be working directly with our founder, who has 20 years of hands-on Five9 experience and will be your resource, your backstop, and your mentor as you grow into full ownership of this role.

The Role
We need a Five9 expert who can own implementations end-to-end — from initial configuration through go-live — and take real accountability for getting clients across the finish line. We move fast! Typically a 4 week turn around, but can do as fast as a week or less if customer needs it.
You'll work alongside a dedicated team of 3 Philippines-based Customer Success specialists who handle client communications and support implementation tasks. You lead. They support. Together, you close.
What you'll own:

Full Five9 tenant builds: IVR, ACD, routing, campaigns, integrations
Implementation timelines and client-facing milestone delivery
Quality assurance before every go-live
Documentation and handoff to CS team post-launch
Flagging blockers early and solving them fast

What We're Looking For

3+ years of hands-on Five9 administration or implementation experience
Strong working knowledge of Five9 modules: Omnichannel, WFO, Digital Engagement, or Campaign Management
Five9 certification preferred (or actively working toward it)
Comfortable owning a project independently and communicating status proactively
Professional English communication — you'll interface with US clients when needed
Available to work US business hours (Pacific or Mountain time) — this is a hard requirement

What You Get

Bi Monthly payments, currently via Wise, but open to other methods if needed.
Full-time, long-term position (this is not project-based freelance)
Direct mentorship from a 20-year Five9 veteran

Time off / 13th month pay in Nov if 6 months of employment,
A team of Filipino colleagues already on the ground who want you to succeed

SKILL REQUIREMENT

Project Management English Proficiency Tech-Savvy

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Five9 Implementation Expert / Admin — Remote (Philippines) Lion Mountain

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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