Five9 Admin & Excel Expert Work From Home

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TYPE OF WORK

Full Time

SALARY

Php 30000 - 60000 month

HOURS PER WEEK

40

DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

We are looking for someone who has Mastery on Five9 dialer and reports.

Interested applicants please apply here:

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Job Description:

Excel Reports Generation Mastery

-Extract and transform contact?center or dialer data (e.g., call logs, agent performance) into well?organized Excel sheets using formulas, PivotTables, and filtering.

-Design recurring reports and dashboards (e.g., daily/weekly KPIs, contact?rate metrics, agent productivity) that are clear, consistent, and ready for business review.

-Automate parts of the reporting process (such as refreshable templates and standard layouts) to reduce manual work and ensure accuracy.

Five9 Dialer Mastery
- Configure, monitor, and optimize outbound inbound and blended campaigns in Five9, including dialing strategies, list management, and call?flow routing.

-Manage contact lists, campaign schedules, and compliance settings to maximize contact rates while adhering to regulations.

-Troubleshoot dialer issues, work with technical support, and act as the main escalation point for dialer?related problems.

Interested applicants please apply here:

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SKILL REQUIREMENT
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