Female Virtual Assistant for Restaurant Operations

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TYPE OF WORK

Full Time

SALARY

$4/hr

HOURS PER WEEK

40

DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

We are seeking a highly organized, proactive, and professional Virtual Assistant to support the daily operations of our restaurant. This role is essential in ensuring smooth administrative processes, exceptional customer service, organized scheduling, accurate reporting, vendor coordination, and efficient communication with customers and staff. The ideal candidate is detail-oriented, responsive, tech-savvy, and capable of managing multiple priorities while working independently.

Key Responsibilities
Administrative Support
Manage calendars, reservations, meetings, and operational schedules.
Monitor and respond to restaurant emails in a timely and professional manner.
Maintain organized digital records, reports, and restaurant documentation.
Track invoices, expenses, and vendor communications.
Prepare reports, spreadsheets, and other administrative documents.
Assist management with daily administrative tasks and special projects.
Customer Support & Communication
Serve as the first point of contact for customer inquiries via phone, email, social media, and text.
Handle reservation requests, catering inquiries, private event bookings, and customer questions.
Respond professionally to customer reviews on Google, Yelp, OpenTable, and social media platforms.
Follow up with customers regarding reservations, special events, and feedback.
Resolve customer concerns professionally or escalate issues to management when necessary.
Maintain excellent customer service standards in every interaction.
Operations Coordination
Coordinate communication between management, vendors, and staff.
Assist with employee scheduling updates and shift changes.
Track inventory orders and communicate with suppliers regarding deliveries.
Maintain vendor contact information and purchase records.
Help organize maintenance requests and service appointments.
Ensure operational checklists and documentation remain current.
Marketing & Social Media Support
Assist with creating and scheduling social media content.
Update menus, promotions, and restaurant information across online platforms.
Design promotional flyers, digital graphics, and announcements using Canva or similar software.
Coordinate email marketing campaigns and customer promotions.
Monitor online engagement and respond to customer messages.
Database & Reporting
Maintain accurate customer and vendor records.
Organize loyalty program information and customer databases.
Generate daily, weekly, and monthly operational reports.
Track reservations, catering inquiries, customer feedback, and promotional performance.
General Office Support
Maintain organized digital filing systems.
Coordinate meetings and assist with management projects.
Support bookkeeping preparation by organizing receipts and invoices.
Perform additional administrative duties as assigned.
Technology & Tools

Experience with the following is preferred:

Google Workspace (Docs, Sheets, Calendar, Gmail)
Microsoft Office (Word, Excel, Outlook)
Canva or similar graphic design software
Restaurant POS systems (Toast, Square, Clover, Lightspeed, or similar)
Reservation platforms (OpenTable, Resy, Yelp Reservations, or similar)
Food delivery platforms (Uber Eats, DoorDash, Grubhub)
Social media platforms (Facebook, Instagram, TikTok)
VoIP phone systems (RingCentral, Dialpad, Google Voice, Zoom Phone, or similar)
Project management software (Trello, Asana, ---------- , or ClickUp)
Comfortable learning and using new technology
Qualifications
Previous experience as a Virtual Assistant, Administrative Assistant, Restaurant Assistant, or Hospitality Coordinator preferred.
Experience in the restaurant or hospitality industry is a strong plus.
Excellent written and verbal English communication skills with a professional phone presence.
Strong organizational and time management skills.
Ability to multitask in a fast-paced environment.
High attention to detail and accuracy.
Customer-service oriented with a positive attitude.
Professional, dependable, and able to work independently.
Comfortable handling confidential business information.
Reliable internet connection and a dedicated home office workspace.
Preferred Skills
Customer service experience
Reservation management
Social media management

Email and calendar management
Vendor coordination
Data entry and reporting
Basic bookkeeping knowledge
Canva design experience
Strong problem-solving abilities
Work Schedule
Remote position
Full-time or Part-time (depending on business needs)
Must be available during restaurant operating hours, including occasional evenings, weekends, and holidays if needed.
Please put "Female Restaurant Operations" on the subject line to make sure you read the whole job post.
Please apply if you think you are fluent. Since the job requires to speak with New Yorkers.

What We're Looking For

We're looking for someone who is fluent, dependable, resourceful, and takes ownership of their work. The ideal candidate enjoys helping customers, keeping operations organized, and supporting a fast-paced restaurant environment. If you're proactive, detail-oriented, and thrive in hospitality, we'd love to hear from you.

If you are short listed. You will receive a call fro ---------- on WhatsApp.

SKILL REQUIREMENT
Customer Support Customer Service
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