Female Customer Support Agent | DTC Supplement Subscription Brand

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TYPE OF WORK

Part Time

SALARY

$3/hour (trial), $4/hour after

HOURS PER WEEK

20

DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

We're a fast-scaling, founder-run DTC subscription brand looking for a third female CS Agent to join our team. If you've worked at a subscription-based brand before, day one will look pretty familiar to you. And if you're the kind of CS agent who knows when to use your best judgment, thinks two steps ahead, and knows when to escalate rather than guess, keep reading.

You'll handle our Commslayer inbox daily, responding to customers about their orders, subscriptions, shipping issues, and everything in between. We have a documented process that covers how to handle nearly everything that lands in the inbox, so you're never starting from scratch or guessing at what to say. Your job is to follow the current process closely, flag any unique issues that fall outside our SOP, and help us sharpen it over time. We'll also meet to review KPIs and do 1:1 coaching to support your growth in the role.

The details:
Schedule: 6:00 AM – 10:00 AM, Friday through Tuesday (Wednesday and Thursday off), 20 hours/week
Pay: $3/hour for the first 2 weeks (training + trial period), $4/hour once you pass
Reports to: CS Manager
Tools: Commslayer, Shopify, Slack, and ---------- (we'll walk you through everything during onboarding)

To apply, reply to this listing with the subject line "CS Agent - [YOUR NAME]" and answer the following:

1. Share your customer support experience with a subscription based brand.
2. Which helpdesk platforms have you used in the past?
3. How many tickets can you handle per hour?
4. Tell us about a time you demonstrated proactiveness in a past role. What happened, and what was the outcome?
5. Can you confirm you're available to work the schedule listed above?

Applications that don't follow this format will not be shortlisted.

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